Celeste Mastacouris
San Diego
Summary
Experienced Administrative Assistant with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
23
23
years of professional experience
Work History
Esthetician
Cara Studios
08.2024 - Current
- Provided customer service by addressing client inquiries and scheduling appointments.
- Ensured compliance with health regulations during service delivery procedures.
- Collaborated with team members to enhance overall client experience during services.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Advised clients on proper home-care regimens.
- Stocked treatment rooms with proper supplies.
- Performed facial waxing
- Brow lamination and tinting
- Lash lifts and tinting
Esthetician
Benefit Cosmetics Boutique & Brow Bar
02.2022 - 07.2024
- Body and facial waxing
- Followed state industry protocols for health and safety
- Special event make-up artistry
- Brow lamination and tinting
- Lash tinting
- Facials
- Retail Sales
- Open/Close POS system
Esthetician
Beverly Hills Rejuvenation Center
12.2021 - 09.2022
- Maintained cleanliness and organization of treatment rooms and tools.
- Adapted to new products and techniques through ongoing training sessions.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Welcomed clients arriving for appointments.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
Esthetician
Ulta
02.2019 - 02.2022
- Facial waxing
- Brow mapping
- Make-up application
- Retail sales
- Met weekly and monthly sales goals
- Received shipped products and stocked shelves
- Merchandising
Lead Administrative Program Support Assistant
Veterans Affairs Medical Center
11.2002 - 02.2018
- Provided administrative support to the Administrative Officer, Associate Chief (Pharmacy and Psychiatry), Chief (Pharmacy and Psychiatry), Directors of Ambulatory Care and Inpatient Pharmacies, Director of Residency Program.
- Prepared and processed travel/tuition requests for all staff.
Maintained and tracked the Pharmacy travel budget. - Developed SOP (Standard Operating Procedures) for Travel Processing for Pharmacy staff.
- Training Management Systems Administrator for both Psychiatry and Pharmacy.
- Formatted the pharmacy policies (MCM and SOP) for routing to the hospital Director for approval.
- Uploaded and maintained all MCM and SOP's on a shared drive.
- Secured and maintained personnel competency folders.
- Created spreadsheets to track workloads and staff information, licensures.
- Onboarded all new staff.
- Provided various equipment needs for each employee's work space and communication devices (i.e. cell phones, pagers).
Scheduled ergonomic assessments.Processed FMLA, Voluntary Leave Transfer Program and all other Leave Requests. - Provided pharmaceutical industry representatives with proper procedures and policies with VAMC staff.
- Processed, corrected and forwarded medication kickbacks from central distribution centers.
- Responsible for processing and properly destroying returned medications from patients.
- Triage patient and provider calls for the Pharmacy and Psychiatry Services.
- Track medications upon request from patient or staff regarding the status of orders.
- IT/Engineering Coordinator.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Compiled and produced presentations and reports as directed by leadership team.
- Composed correspondence, reports and meeting notes.
Directed customer communication to appropriate department personnel. - Tracked and submitted employee timesheets to prepare for payroll processing.
- Managed inventory to ensure all supplies were in stock and within budget.
- Maintained accurate department and customer records.
- Prepared and prioritized calendars and correspondence.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Supervised set up of conference rooms for corporate meetings and other events.
- Worked professionally to handle client, vendor and public guest requirements.
- Attended meetings and took meticulous notes to disseminate to participants.
- Proofed and edited letters and other correspondence to correct grammar and spelling errors.
- Coordinated appointments, meetings and conferences.
- Monitored office equipment and scheduled repairs.
- Purchase Card holder.
- Reconciliation of supply orders for Psychiatry Service.
- Handled all Release of Information requests for compliancy with HIPAA regulations.
- ADTP (Alcohol and Drug Treatment Program) admissions.
Initial intake of Veterans into the outpatient program and initiated lab orders. - Processed Veterans who met criteria for inpatient program and followed check-in process.
- Initial Contact for Vets seeking services through the Psychiatric Emergency Clinic (PEC).
- Assessed the severity of the emergency (i.e
Suicidal, unusual behavior) and advised PEC Coordinator. - Assisted in correcting Error Encounters/reports
Knowledge of ICD9/10. - Contributed to the weekly psychiatry staff meeting on 2 North (2003-2007).
Education
State Licensed Esthetiian - Esthetics
Bellus Academy
Poway, CASkills
- Customer service
- Multitasking and organization
- Sanitization
- Retail sales
- Relationship building and management
- Professional demeanor
- Sales background
- Customer consultation
- Supply management
- Scheduling
- Infection control
- Superior attention to detail
- Excellent team player
- Medical recordkeeping
- Workplace safety practices
- Verbal and written communication
- Type 50 words a minute
Timeline
Esthetician
Cara Studios
08.2024 - Current
Esthetician
Benefit Cosmetics Boutique & Brow Bar
02.2022 - 07.2024
Esthetician
Beverly Hills Rejuvenation Center
12.2021 - 09.2022
Esthetician
Ulta
02.2019 - 02.2022
Lead Administrative Program Support Assistant
Veterans Affairs Medical Center
11.2002 - 02.2018
State Licensed Esthetiian - Esthetics
Bellus Academy