Celeste Macias
Baldwin Park
Summary
Dynamic retail professional with a proven track record at excelling in enhancing customer experiences and driving sales. Bilingual and self-motivated, I leverage effective communication and problem-solving skills to build strong customer relationships and achieve operational goals, consistently delivering exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Store Specialist
Spectrum
West Covina
04.2024 - 06.2025
- Enhancing the customer experience while meeting sales, service, and operational goals.
- Identifying sales opportunities and creating ideal customer experiences through product support.
- Building positive customer relationships, effective listening, and overcoming objections.
- Maintaining knowledge of Spectrum products, pricing and promotions.
- Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.
Front End TA
Walmart
West Covina
03.2019 - 02.2023
- Scan items, process cash and card payments, handling returns and exchanges, bagging items, assisting customers with questions, and maintaining a clean and organized checkout area
- Assist with self-checkout stations, verify prices, help customers with Walmart Pay or credit card transactions, and provide general customer service throughout the front-end
- Provide financial services, including check cashing, money transfers, bill payments, and money orders. Handle high-volume cash transactions, verify customer identification for compliance, and process returns, provide accurate service while maintaining strict security
Department Lead
Fallas Paredes
La Puente
06.2015 - 08.2022
- Led team to ensure efficient store operations and customer service.
- Managed inventory levels and organized merchandise displays effectively.
- Trained staff on company policies and customer engagement techniques.
- Coordinated daily activities to maintain smooth workflow in the department.
Education
Associate of Arts - Spanish
Mount San Antonio College
Walnut Skills
- Cash handling
- Interpersonal
- Problem-solving
- Communication
- Self motivated
- Bilingual
Timeline
Store Specialist
Spectrum
04.2024 - 06.2025
Front End TA
Walmart
03.2019 - 02.2023
Department Lead
Fallas Paredes
06.2015 - 08.2022
Associate of Arts - Spanish
Mount San Antonio College