Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Celeste Hodges

Montreal,QC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Cineplex/starbucks
10.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.

Supervisor

Cineplex
06.2022 - 10.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Cast Member

Cineplex
12.2021 - 06.2022
  • maintained cleanliness of common areas for guests and employees.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Delivered information and details of interest about facility to visitors.
  • Set up promotional displays and equipment for special events and activities.
  • Issued tickets to customers and collected payment and fees for desired services.

Housekeeper

Griffintown Hotel
07.2020 - 12.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Swimming Coach

MAAD
04.2019 - 10.2019
  • Guided students on improving swimming speeds, developing kicking techniques and maintaining breathing.
  • Instructed swimmers in stroke and turn techniques to improve swim times.
  • Observed swimmers to find and correct faults and provide feedback on performance.
  • Conducted and coordinated [Number] competitive swimming events.

Education

High School Diploma -

John F. Kennedy High School
Montréal, QC
04.2020

Skills

  • Project Management
  • Business Planning
  • Cost Control
  • Staff Development
  • Staff Training
  • Time Management
  • Customer Relationship Management
  • Staff Supervision
  • Money Handling
  • Closing Oversight
  • Customer Service and Satisfaction
  • Retail Space Planning

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Assistant Manager

Cineplex/starbucks
10.2022 - Current

Supervisor

Cineplex
06.2022 - 10.2022

Cast Member

Cineplex
12.2021 - 06.2022

Housekeeper

Griffintown Hotel
07.2020 - 12.2020

Swimming Coach

MAAD
04.2019 - 10.2019

High School Diploma -

John F. Kennedy High School

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Celeste Hodges