Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Mayra Gomez

Pomona

Summary

Professional with extensive experience in managing dental practices. Proven ability to streamline operations, enhance patient satisfaction, and drive financial growth. Strong focus on team collaboration, adaptable to changing needs, and reliable in ensuring optimal outcomes. Skilled in staff management, patient scheduling, and financial oversight, bringing results-driven approach to every task. As well as a qualified Biller with strong background in medical billing and claims processing. Effectively managed accounts receivable and resolved discrepancies to ensure timely payments. Demonstrated expertise in utilizing billing software and maintaining accurate patient records.

Overview

17
17
years of professional experience

Work History

Orthodontic Biller

Childrens Dental Fun Zone Corporate Office
02.2022 - Current
  • Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
  • Kept all patient information secure and confidential.
  • Executed billing tasks and recorded information in company databases.
  • Determined proper codes for medical records and patient services.
  • Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
  • Followed up with appropriate parties to obtain prompt payments.

Orthodontic Treatment Coordinator

Children's Dental Fun Zone
07.2017 - 07.2021
  • Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
  • Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
  • Bill, verify and preauthorizes all dentical patients
  • Bill and verify all Insurance patients
  • Review and audit patient accounts
  • Confirm appointments
  • Schedule existing appointments in appropriate time frame
  • Follow up with treatment not sold
  • Sale 5 cases a day
  • Collect treatment case in full

Patient Care Coordinator

Western Dental Orthodontics
04.2010 - 07.2017
  • Promoted to Patient Care Coordinator (sales) and continued completing receptionist tasks as well
  • Hold the office record for most starts in one day with 11
  • Started over 3 new patients a day from June 2014 to September 2014
  • Constantly updated the orthodontist to avoid no charge activations or no charge procedures
  • Work with the general department to streamline the patient visit during the patient’s appointment
  • Obtained cavity clearances before each start, during treatment, and removal of braces
  • Maintain a log of all broken appointments and recall patients
  • Process all new orthodontic patients
  • Conduct all consultations
  • Provide financial arrangements for all new contracts and existing patients
  • Complete a Dentical and insurance shortfall report and submit to Regional Manager
  • Review schedule on a daily and monthly basis to ensure a high level of patient show rate

Receptionist

Western Dental Orthodontics
04.2008 - 04.2010
  • Responsible for all front office duties such as answering phones, processing payments, checking in and checking out patients as well as making appointments
  • Bill, verify and preauthorize all dentical patients
  • Bill and verify all Insurance patients
  • Review and audit patient accounts
  • Confirm appointments
  • Schedule existing appointments in appropriate time frame

Skills

  • Billing statements preparation
  • Claim forms preparation
  • Overdue account management
  • Patient billing resolution
  • Financial transaction entry
  • Mail sorting and distribution
  • Document scanning
  • HIPAA compliance
  • Treatment plan submission
  • Supporting materials organization
  • Credentialing doctors
  • Customer service
  • Team collaboration
  • Multi-tasking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Orthodontic Biller

Childrens Dental Fun Zone Corporate Office
02.2022 - Current

Orthodontic Treatment Coordinator

Children's Dental Fun Zone
07.2017 - 07.2021

Patient Care Coordinator

Western Dental Orthodontics
04.2010 - 07.2017

Receptionist

Western Dental Orthodontics
04.2008 - 04.2010
Mayra Gomez