Celeste Baerg
Calgary,Alberta
Summary
Accomplished Grooming Salon Manager with a proven track record at Petsmart, enhancing operational efficiency and customer satisfaction. Skilled in sanitation procedures and customer communication, excels in creating positive outcomes through adaptability and meticulous attention to detail. Demonstrated success in team leadership and problem-solving, significantly contributing to workplace improvements and client retention.
Overview
12
12
years of professional experience
Work History
Professional Pet Stylist
Marvellous Muttz
08.2023 - Current
- Attention to details, recording documentation and follows instructions daily.
- Contributing to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated visitors and staff on proper animal care and handling.
- Managing daily productivity and sales goals, while keeping up with salon cleanliness tasks.
Grooming Salon Manager
Petsmart
02.2012 - 08.2023
- Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
- Managed and maintained health, welfare and proper care of animals.
- Ordered supplies for forecasted grooming demands.
- Recruited and trained staff to offer grooming services for diverse animals.
- Aligned grooming services with brand promise for quality and customer care.
- Maintained posting of MSDS sheets in workplace.
- Initiated workplace improvement programs for increased service efficiency.
- Evaluated employee performance through close observation and performance rubrics.
- Educated service personnel on company policy and procedure.
- Upheld 24-hour response time to service requests.
- Delegated workplace responsibility to appropriate staff.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Alberta Distance Learning Centre
Barrhead, AB06.2010
Skills
- Progress Documentation
- Customer Communication
- Attention to Detail
- Adaptability and Flexibility
- Problem-solving aptitude
- Organizational Skills
- Analytical Skills
- Information Collection and Recording
Languages
English
Timeline
Professional Pet Stylist
Marvellous Muttz
08.2023 - Current
Grooming Salon Manager
Petsmart
02.2012 - 08.2023
High School Diploma -
Alberta Distance Learning Centre
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