Celeste Ayala
Reseda
Summary
High-performing leader with serval years of experience delivering successful business days to a billion dollar company. A problem solving driven Supervisor of Operations, specialized in strategic planning, team leadership, and process optimization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Chick-fil-A
Northridge
06.2021 - Current
- Guided employees on understanding and meeting changing customer needs and expectations.
- Analyzed financial activities of department to share budgetary input with managers.
- Provided training and guidance to team members on operational procedures and best practices.
- Interviewed potential participants to determine eligibility.
- Developed interview questions based on the position and company culture.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Directed and supervised staff performance.
- Managed daily operations, client relations and IT.
Peer Mentor
The wellness center
Van Nuys
01.2022 - 06.2024
- Provided crisis intervention to students dealing with difficult situations at school.
- Assisted in the development of individualized learning plans for each student.
- Implemented peer-led study groups to enhance subject comprehension.
- Coordinated with faculty to align mentoring support with course objectives.
- Encouraged positive study habits and self-motivation among mentee group.
- Offered insights and strategies for balancing school, work, and personal life.
- Served as an advocate for student wellbeing by participating in committees dedicated to improving campus culture.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
- Organized and facilitated wellness activities and events.
- Administered CPR or other life-saving measures when required.
Education
High School Diploma -
California State University, Northridge
Northridge, CA05-2028
Skills
- Capital improvement management
- Recruitment and hiring
- Customer service
- Maintenance oversight
- Program planning
- Change management
- Coaching and mentoring
- Team development
- Task delegation
- Workflow optimization
Languages
Spanish
Native/ Bilingual
Certification
- CPR certified
References
References available upon request.
Timeline
Peer Mentor
The wellness center
01.2022 - 06.2024
Supervisor of Operations
Chick-fil-A
06.2021 - Current
High School Diploma -
California State University, Northridge
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