Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celest Mejia

Upland

Summary

Dedicated Front Desk Agent with extensive experience in the hospitality industry, recognized for exceptional interpersonal skills, and a strong work ethic. Proven track record of enhancing guest experiences through effective communication, efficient check-in processes, and proactive problem-solving. Committed to fostering a welcoming atmosphere while quickly mastering new skills in fast-paced environments. Eager to embrace new challenges and contribute to team success. Devoted to giving every customer a positive and memorable experience. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

13
13
years of professional experience

Work History

Facilities Coordinator

SES Environmental
Ontario
04.2024 - 01.2025
  • Hired and coordinated with vendors to perform preventive maintenance work at facility.
  • Coordinated maintenance activities with outside vendors to ensure timely completion of projects.
  • Managed all facility-related invoices and vendor contracts.
  • Collaborated with other departments on projects that required cross-functional coordination.
  • Conducted regular inspections of building systems, such as plumbing and electrical wiring, to identify potential problems before they arise.
  • Supervised vendors and contracts to support office environment.
  • Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.

Healthcare Customer Service Representative

Continuem Urgent Care
Lakewood
03.2022 - 05.2023
  • Greeted guests upon arrival and provided excellent customer service.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Developed and maintained computerized record management systems to store and process data.
  • Prepared informative manuals and training guides to assist with the successful management of the healthcare system.
  • Monitored lobby activity throughout the shift to ensure the safety of guests and staff members.
  • Conducted routine inspections of the front desk area to ensure cleanliness and neatness at all times.
  • Handled various administrative tasks, such as filing paperwork, entering data into computer systems, and photocopying documents.
  • Maintained inventory levels of office supplies needed for front desk operations.
  • Provided guidance to staff on issues related to patient care, billing processes, and insurance regulations.

Administrative Assistant

KB Funding Group
Hacienda Heights
10.2018 - 11.2021
  • Answered incoming calls, provided basic information and directed calls to appropriate associates
  • Handled, audited and entered confidential data to customer files
  • Ordered credit reports as needed for each customer
  • Received and sorted daily mail/deliveries/couriers
  • Assisted with inventory and ordered office supplies as needed.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.

Data Entry/Home Delivery Driver

Veterans Pharmacy
Van Nuys
05.2015 - 08.2017
  • Planned out route for the day and drove to destination to deliver medication
  • Made and reviewed packing lists and kept log of patients’ information
  • Performed various clerical duties as needed such as data entry, scanning, photocopies, answering inbound calls and scheduling appointments, etc.
  • Provided excellent customer service by answering questions about products or services delivered.
  • Verified accuracy of orders before delivering them to customers.
  • Ensured proper handling of product during delivery process to avoid damage or deterioration.
  • Managed paperwork related to each shipment including bills of lading, shipping documents, invoices.
  • Kept accurate logs of all deliveries and trips.
  • Determined optimal routes based on GPS application information and knowledge of local routes.

Hostess

Outback Steakhouse
Laguna Hills
06.2012 - 04.2014
  • Greeted guests and patrons personally and on the telephone, including heavy phone lines
  • Offered appropriate seating arrangements; set up dining rooms, and delegated duties to bussers to ensure enough seating was available for all patrons
  • Maintained both exterior and interior of the restaurant
  • Assisted servers in serving appetizers and meals to patrons
  • Troubleshoot customer complaints and reported any issues to manager.

Education

General Education -

Gilbert High School
Anaheim, CA

Skills

  • Energetic individual
  • Strong ability to troubleshoot
  • Solid interpersonal skills
  • Active listener
  • Reliable, flexible schedule
  • Dedicated to Customer Satisfaction
  • Coordination and collaborative skills
  • Self-starter
  • Positive attitude
  • Go-getter
  • Experienced with Document Imaging and Transmission
  • Multi-Line Phone Management
  • Hospitality Services
  • Office Administration
  • Scheduling
  • Business Administration
  • Transaction Processing
  • Conflict Management
  • Bookkeeping
  • Office Management Skills
  • Analytical Problem-Solving
  • Housekeeping
  • Effective Time Management
  • Attentive Listening Skills
  • Digital File Coordination
  • Invoice processing
  • Preventive maintenance
  • Vendor management
  • Project coordination
  • Contract management
  • Detail orientation
  • Environmental compliance
  • Inventory stocking
  • Work orders

Timeline

Facilities Coordinator

SES Environmental
04.2024 - 01.2025

Healthcare Customer Service Representative

Continuem Urgent Care
03.2022 - 05.2023

Administrative Assistant

KB Funding Group
10.2018 - 11.2021

Data Entry/Home Delivery Driver

Veterans Pharmacy
05.2015 - 08.2017

Hostess

Outback Steakhouse
06.2012 - 04.2014

General Education -

Gilbert High School

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Celest Mejia