Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Celene Guzman

Hawthorne

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at resolving client issues, and aligning services with client needs aligned with company values. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Account Manager

Pacific Aviation
08.2011 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Education

Bachelor of Science - Criminal Justice

Westwood College
Los Angeles, CA
01-2014

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Team Building
  • Recruitment needs
  • High staff retention rate

Accomplishments

Have knowledge in all aspects of day to day operations such as ramp, bag room, flight control, reservation. Have experience working with 8+ airlines.

Languages

Spanish
Full Professional

Timeline

Account Manager

Pacific Aviation
08.2011 - Current

Bachelor of Science - Criminal Justice

Westwood College

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Celene Guzman