Celena Collins
Dartmouth,Nova Scotia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Operations Manager
Creative Cresting Ltd (fomerly FP Halifax)
03.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency, by setting and enforcing, internal policies to maintain responsiveness to demands to increase profits.
- Through developed relationships with external vendors and suppliers negotiated contracts with vendors and suppliers to obtain best pricing and terms. Resulting in attaining goods at prices 5-18% below regular distributor pricing.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships, resulting in more than 75% of existing customers doing repeat business on a regular basis.
- Implemented business strategies, increasing revenue and effectively targeting new markets through networking and targeting specific businesses by sharing information on products that help their businesses to grow their brand recognition.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit by 10%.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service through strong communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Client Account Specialist
Fully Promoted Halifax
Dartmouth, Nova Scotia
03.2021 - 03.2022
- Prospected for new customers in target areas or demographics to bring in new business.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Set up new customer accounts and updated existing profiles with latest information.
- Supported key promotions by contacting established and potential customers to discuss offerings.
- Completed over 50 weekly cold calls to attract new customers, maintaining 10% conversion rate.
- Proposed additional service options to clients to capitalize on upsell opportunities.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Placed new customer orders and scheduled appointments.
- Interacted with team members across departments to research and resolve customer issues.
Gold Lounge Coordinator
Fairmont Southampton
Southampton, Bermuda, Bermuda
01.2015 - 01.2020
- Developed portfolio to promote best local sites and restaurants to attract customers.
- Curated welcome cocktail for guests that increased libation sales by 50% in less than year.
- Engaged with guests to anticipate needs and boost customer experience.
- Marketed lounge loyalty programs, amenities, and promotions.
- Managed set up and breakdown of food environment, item stock, and cleanliness.
- Escorted guests to appropriate sites and guest services.
Supervisor & Catering Coordinator
Culinary Flair Catering
Boynton Beach, FL
01.2012 - 01.2014
- Increased revenue by 22K through upselling existing customers, social media marketing, local business negotiation, and repeated client success.
- Supervised planning and catering staff to meet customer event specifications.
- Reviewed customer goals, including budget, quotes, proposals, and event schedule.
- Coordinated chef schedule and client meetings to avoid event service conflict.
- Oversaw logistics - planning, contract, billing, booking, venue setup, and promotions.
Commercial Banking Portfolio Administrator
Bank of Montreal
Halifax, NS
01.2008 - 11.2011
- Trained new hires on banking regulations, procedures, and customer support.
- Supported commercial account managers through compliance and credit fulfillment services of assigned commercial portfolios.
- Handled all inquiries and complaints via daily customer contact to ensure 100% client satisfaction and retention.
- Monitored monthly and quarterly goals, covenant testing, and overdraft trending.
- Prepared security documentation and implementation of credit requests.
Financial Services Representative
CIBC
Halifax, NS
01.2007 - 01.2008
- Interviewed 50+ clients monthly to identify their financial needs.
- Proposed loans, mortgage, and investment options that met client goals.
- Delivered exceptional customer support through unique phone and onsite engagement.
- Processed loan documents for approval, review, follow up, and credit reporting.
Education
Diploma - Food Services Management
Nova Scotia Institute Of Technology
Halifax, Nova ScotiaBachelor of Science - Human Ecology / Nutrition & Dietetics - Wolfville, NS
Acadia University
Nova Scotia CanadaSkills
- Communication Skills
- Building and Maintaining Relationships
- Resilience in pursuing goals and results
- Database Management
- Project Management
- Budgeting and pricing
- Emotional Intelligence
- Technical Understanding
- Organization and Time Management
- Supervision and leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Operations Manager
Creative Cresting Ltd (fomerly FP Halifax)
03.2022 - Current
Client Account Specialist
Fully Promoted Halifax
03.2021 - 03.2022
Gold Lounge Coordinator
Fairmont Southampton
01.2015 - 01.2020
Supervisor & Catering Coordinator
Culinary Flair Catering
01.2012 - 01.2014
Commercial Banking Portfolio Administrator
Bank of Montreal
01.2008 - 11.2011
Financial Services Representative
CIBC
01.2007 - 01.2008
Diploma - Food Services Management
Nova Scotia Institute Of Technology
Bachelor of Science - Human Ecology / Nutrition & Dietetics - Wolfville, NS
Acadia University
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