Celeana Cyrus-Gibbons
Toronto,ON
Summary
Calm, focused, and detail-oriented professional with over 6 years of experience in high-pressure client service, crisis intervention, and administrative operations. Skilled in managing emergency and non-emergency calls, gathering critical information quickly, coordinating with multiple agencies, and documenting incidents accurately. Recognized for exceptional active listening, decision-making under stress, and maintaining professionalism during urgent situations. Experienced working with diverse and vulnerable populations while upholding strict confidentiality protocols.
Overview
8
8
years of professional experience
Work History
iDetermine Volunteer (Chat Crisis Responder)
The Redwood
Toronto, ON
04.2025 - Current
- Handle real-time crisis text/chat messages with individuals in distress, including suicidal ideation and emergency mental health needs.
- De-escalate tense situations using trauma-informed and empathetic communication.
- Maintain accurate records of each session in line with organizational confidentiality and ethical guidelines.
- Communicate with supervisors and escalate urgent concerns as required.
Program Coordinator/Facilitator
REVIVE
Toronto, Ontario
10.2024 - 04.2025
- Coordinate and execute a variety of community-based programs (including motivational night, Gender base workshops, and youth engagement.
- Facilitate community meetings and workshops
- Organizing community outreach programs and public awareness campaigns
- Support Clients with service navigation and case planning
Administrator
Tropicana Employment Centre
Toronto, Ontario
12.2020 - 10.2024
- Conducted detailed intake interviews, maintained EOIS-CaMS records, and managed sensitive client data.
- Managed incoming calls and inquiries, coordinating responses and follow-up with internal teams and partner agencies.
- Coordinated placements and employer communications, ensuring clear, respectful, and professional interactions.
Administrative Consultant/Personal
Pardons and Waivers of Canada
Toronto, Ontario
09.2017 - 04.2020
- Handled confidential client information related to legal matters, ensuring compliance with privacy laws.
- Managed over 100 active files, coordinating with police, courts, and government agencies.
- Conducted detailed intake interviews to gather critical data for legal and administrative processes.
- Operated multi-line phone systems, providing clear, professional communication to diverse stakeholders.
Education
Bachelor of Interdisciplinary Studies -
Seneca Polytechnic
TorontoSocial Service Worker Diploma -
Seneca Polytechnic
Toronto, ONOffice Administration -Executive
Seneca Polytechnic
Toronto, ONSkills
- Emergency & Crisis Response
- Inbound / Outbound Call Center Operations
- Communication & Active Listening
- Cultural & Emotional Intelligence
- Confidentiality & Data Security
- Report Writing & Case Documentation
- Microsoft Office Suite & Database Systems
- Crisis De-escalation & Support
- Multitasking Under Pressure
- Administrative Duties
- Public Safety & Community Engagement
Timeline
iDetermine Volunteer (Chat Crisis Responder)
The Redwood
04.2025 - Current
Program Coordinator/Facilitator
REVIVE
10.2024 - 04.2025
Administrator
Tropicana Employment Centre
12.2020 - 10.2024
Administrative Consultant/Personal
Pardons and Waivers of Canada
09.2017 - 04.2020
Bachelor of Interdisciplinary Studies -
Seneca Polytechnic
Social Service Worker Diploma -
Seneca Polytechnic
Office Administration -Executive
Seneca Polytechnic