Ceilegh MacKenzie
Niagara Falls,ON
Summary
A dependable employee who has established a rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details, valued as an accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
12
12
years of professional experience
Work History
Home Support Worker
ParaMed Home Health Care
03.2022 - Current
- Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
- Offered compassionate end-of-life care for terminally ill clients while maintaining dignity, respect, and comfort throughout their final days.
- Assisted disabled clients to support independence and well-being.
- Facilitated medication administration according to prescribed schedules and doses.
- Monitored progress and documented patient health status changes to keep care team updated.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Developed trusting relationships with clients, establishing rapport and open communication.
- Advocated for client needs and preferences in care planning discussions, ensuring their voices were heard and respected.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
SALES ASSOCIATE
UNDER ARMOUR
01.2017 - 12.2021
- Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Responded to telephone inquiries by providing quality service to customers
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Strived for quick complaint resolution
- Thoroughly learned Under Armour's product offerings and contributed to increasing monthly sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
FREIGHT MANAGER
UNDER ARMOUR
01.2020 - 01.2021
- Keyholder
- Handled day-to-day shipping and receiving, overseeing more than 80 packages per day
- Oversaw warehouse staff and maintained efficiency in a fast-paced environment
- Managed scheduling and task delegation for 13 members of the warehouse team
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Created and enforced detailed organization processes to increase quality and service standards
- Tracked production and quality control systems to proactively identify deficiencies
WAITRESS
TERRAPIN GRILLE
01.2016 - 01.2017
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
HOSTESS
TERRAPIN GRILLE
01.2015 - 01.2016
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables
CASHIER
ZEHRS
01.2013 - 01.2015
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles
- Performed cash, card and check transactions to complete customer purchases
- Monitored self-checkout systems and provided assistance or intervention where required
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Stayed current on available products, store promotions and customer service policies to better serve shoppers
- Removed trash, swept and mopped floors for professional appearance
Education
Diploma - Nursing
Niagara College
Welland, None11-2026
No Degree - Pre-Health Sciences Pathway To Diplomas
Niagara College
Welland, None04-2024
High School Diploma -
Saint Paul Catholic High School
06.2015
Skills
- Exceptional customer service
- Cash Handling
- Shipment processing
- Relationship building
- Professional demeanor
- Medication administration
- Behavior redirection
- Client Service
- Problem-solving skills
- Personal hygiene assistance
- Employee Motivation
- Patient care
- Compassionate caregiving
Languages
English
Native or Bilingual
Timeline
Home Support Worker
ParaMed Home Health Care
03.2022 - Current
FREIGHT MANAGER
UNDER ARMOUR
01.2020 - 01.2021
SALES ASSOCIATE
UNDER ARMOUR
01.2017 - 12.2021
WAITRESS
TERRAPIN GRILLE
01.2016 - 01.2017
HOSTESS
TERRAPIN GRILLE
01.2015 - 01.2016
CASHIER
ZEHRS
01.2013 - 01.2015
Diploma - Nursing
Niagara College
No Degree - Pre-Health Sciences Pathway To Diplomas
Niagara College
High School Diploma -
Saint Paul Catholic High School
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