Cedric Martial Tchounga Ngatcha
Ottawa,ON
Summary
Bilingual professional with strong experience in commercial management, recognized for rigor, adaptability, and commitment to achieving sales objectives. Organized, attentive, and results-oriented, I promote a collaborative work environment and ensure smooth communication between the sales team, clients, and management.
Overview
6
6
years of professional experience
Work History
Sales Manager
Focep S.A.
01.2020 - 01.2022
- Developed and implemented sales strategies aligned with company growth objectives.
- Expanded and retained a client portfolio, increasing sales volume and customer satisfaction.
- Supervised, trained, and motivated a sales team to exceed monthly targets.
- Conducted market research and maintained competitive intelligence to identify new business opportunities.
Customer Service Officer
Focep S.A.
01.2019 - 01.2020
- Welcomed clients and assessed their financial needs.
- Provided advice on financial products and services (loans, savings, accounts, etc.).
- Prospected and acquired new clients, promoting suitable financial products.
- Analyzed credit risk and client solvency.
- Tracked loan repayments and managed recovery actions.
- Contributed to achieving branch sales objectives through accurate reporting and teamwork.
Cold Caller
Infinix
01.2022 - 01.2025
- Contacted potential customers by phone to present company products and services.
- Built rapport quickly and handled objections professionally.
- Identified prospects' needs and provided suitable solutions.
- Recorded customer information and feedback accurately in the system.
- Achieved daily and weekly call targets while maintaining a positive customer experience.
Education
Bachelor's Degree - Banking and Finance
Siantou University Complex
Yaoundé, Cameroon01.2013
Advanced level -
English High School
Yaoundé, Cameroon01.2009
Skills
- Development and implementation of effective sales strategies
- Prospecting
- Customer retention
- Negotiation
- Closing of sales contracts
- Market analysis
- Competitive intelligence
- Business opportunity identification
- Team management
- Supervision
- Motivation
- Performance tracking
- Reporting
- Results optimization
Timeline
Cold Caller
Infinix
01.2022 - 01.2025
Sales Manager
Focep S.A.
01.2020 - 01.2022
Customer Service Officer
Focep S.A.
01.2019 - 01.2020
Bachelor's Degree - Banking and Finance
Siantou University Complex
Advanced level -
English High School