Cedrick Gabriel M. Tormo
Winnipeg,Canada
Summary
Results-driven management professional with extensive experience in software development, system administration, and technical support. Proven track record of optimizing performance and solving complex problems, successfully leading projects through strong team collaboration. Dedicated to harnessing industry expertise to enhance organizational success, and promote continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patrol Officer
Health Science Centre
06.2024 - Current
- Drafted incident reports detailing illegal activity and varied incidents.
- Prepared detailed reports about daily activities and conducted calls.
- Investigated suspicious activities and persons, documenting findings accurately.
- Provided assistance to hospital patients, visitors, and employees.
- Conducted regular patrols in designated areas to deter and detect signs of criminal activity.
- Performed first aid as needed in emergency situations.
- Monitored security cameras are located throughout the facility for suspicious activity.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with crowd control for various occasions.
- Responded promptly to calls for service, assessing situations and taking appropriate action.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Shift Supervisor
Starbucks Coffeehouse Company
06.2022 - 07.2024
- Ensured all safety and sanitation regulations were met throughout the shift.
- Identified areas of improvement within the department and implemented necessary changes.
- Collaborated with management to plan special events or promotions.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Developed strategies for improving operational efficiency and customer service levels.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Monitored staff performance to ensure quality standards were met.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Tactical Mobile Security Officer
BIL Security Canada
12.2023 - 03.2024
- Investigated potential security threats or criminal activities occurring on premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Performed daily inspections of security equipment and systems to ensure proper functioning.
Resident Manager
Sussex Realty LTD
05.2021 - 07.2022
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Ensured that all common areas were kept clean and in good repair at all times.
- Coordinated with contractors for needed repairs or renovations on the property.
- Kept building up-to-date with current fire and health code standards.
- Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
General Operations Manager
Harrison's Coffee Roasters
10.2021 - 04.2022
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Collaborated with team leaders on quality audits.
- Measured and reviewed performance via KPIs and metrics.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Line Worker (Skilled category)
Maple Leaf Consumer Food
04.2018 - 09.2021
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Built and packaged products to comply with multiple work orders and deadlines.
- Reported any incidents or injuries immediately to supervisors.
- Attended regular training sessions to increase machine operating skills.
- Provided support in training new employees on how to properly operate equipment on the production line.
Operations Director
High Grind Specialty Coffee Shop
, PH
05.2016 - 07.2017
- Prepared staff work schedules and assigned team members to specific duties.
- Established and evaluated performance objectives and benchmarks.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned delivery routing, team workflows, and promotional initiatives.
- Implemented methods to increase profit, productivity, quality and service through proven management tactics.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured that all regulatory requirements were met by conducting regular inspections of facilities and equipment.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Strengthened operational efficiencies and traceability while developing organization systems for financial reporting, cash deposits, staff schedules and merchandising.
- Resolved customer complaints promptly and professionally.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Oversaw the hiring process for new staff members and trained them on operational protocols.
District Operations Manager / Multi-Unit
DAKASI PHILIPPINES
Quezon City, PH
02.2012 - 06.2017
- Conducted periodic audits of personnel records such as time cards and payroll information.
- Performed regular store visits to evaluate employee performance, assess customer satisfaction levels, and provide coaching as needed.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed the day-to-day operations of multiple stores within the district, including staffing, customer service, inventory management, budgeting, and sales goals.
- Reviewed and monitored district performance metrics on a regular basis to identify areas for improvement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented successful business strategies to increase revenue and target new markets.
- Oversaw the recruitment process for new employees in the district, including interviewing, hiring, training, and onboarding.
- Collaborated with store managers to develop strategies to increase profits while controlling expenses.
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
- Monitored store budgets regularly to ensure financial objectives were met or exceeded.
- Organized monthly meetings with store managers to review progress towards established goals.
- Provided guidance and support when needed on complex projects or tasks requiring special attention.
- Facilitated communication between corporate headquarters and local stores regarding changes in policy or procedure.
- Supported and planned various effective marketing and sales strategies.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Developed short-term plans to improve operational efficiency while maintaining long-term strategic objectives.
Education
Master of Science - Marketing
De LaSalle University
Manila, Philippines06.2016
Bachelor of Science - Hotel and Restaurant Management
Bulacan State University
Malolos, Bulacan, Philippines03.2012
Some College (No Degree) -
Robertson College
Winnipeg, MBSecondary school diploma - diploma (two years), and two years of graduate study
World Education Services (WES)
Skills
- Effective Communication
- Coordination With Government Agencies
- Negotiation
- Customer interaction
- Complaint handling
- Middleman between employees and management
- Evaluating operations
- Staff recruitment
- Staff training
- Manpower arrangement
- Performance monitoring
- Inventory control
- Revenue monitoring
- Policy modification
- Health and safety standards
- Budget preparation
- Sales record maintenance
- Labor cost management
- Operating cost analysis
- Identifying performance gaps
- Employee development
- Microsoft software knowledge
- Incident reporting
- First aid
- Crowd control
- Security monitoring
- Emergency response
- Conflict resolution
- Team collaboration
- Safety protocols
- Situational awareness
- Report writing
- Physical fitness
- Self-defense tactics
- Reliability
Certificates And Volunteer Credentials
- Oak table Volunteer, 02/01/23, Present
- Project Management Certificate, 04/01/20
- 204 Neighborhood watch & 204 Filipino Marketplace, 02/01/18, Present
- Downtown Watch Ambassador Volunteer, 07/01/18, 10/01/18
Accomplishments
- Given commendation as a patrol officer during my training period for assisting in saving someone life. (Health Science Centre)
- My District was been consistently #1 in terms of net profit for 3 consecutive years. (DAKASI)
- Lowest store employee turnover rate in the district. (Starbucks)
Certification
- Project Management (UFCW)
- Manitoba Security Guard License
References
References available upon request.
Timeline
Patrol Officer
Health Science Centre
06.2024 - Current
Tactical Mobile Security Officer
BIL Security Canada
12.2023 - 03.2024
Shift Supervisor
Starbucks Coffeehouse Company
06.2022 - 07.2024
General Operations Manager
Harrison's Coffee Roasters
10.2021 - 04.2022
Resident Manager
Sussex Realty LTD
05.2021 - 07.2022
Line Worker (Skilled category)
Maple Leaf Consumer Food
04.2018 - 09.2021
Operations Director
High Grind Specialty Coffee Shop
05.2016 - 07.2017
District Operations Manager / Multi-Unit
DAKASI PHILIPPINES
02.2012 - 06.2017
- Project Management (UFCW)
- Manitoba Security Guard License
Master of Science - Marketing
De LaSalle University
Bachelor of Science - Hotel and Restaurant Management
Bulacan State University
Some College (No Degree) -
Robertson College
Secondary school diploma - diploma (two years), and two years of graduate study
World Education Services (WES)
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