Cedric Louis
Laval,QC
Summary
Friendly Help Desk Technician with more than 5 years experience , quick and effective resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
9
9
years of professional experience
Work History
Technology Support Specialist
BFL Canada
10.2022 - Current
- Optimized technology support by providing timely and effective troubleshooting for hardware and software issues.
- Reduced downtime by proactively identifying potential system problems and implementing preventive measures.
- Managed incident ticketing system effectively, prioritizing urgent requests and escalating critical issues when necessary.
- Created user accounts and assigned permissions.
- Work with Active Directory - Azure - Cayosoft - Intune .
- Facilitated data migration projects successfully by planning meticulously and coordinating closely with relevant personnel throughout the process.
Computer Technician
ciusss de l'ouest de l'ile de montreal
03.2020 - Current
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Computer Support Technician
Air Canada
03.2019 - 10.2020
- Patched software and installed new versions to eliminate security problems and protect data.
- Compiled and accurately entered data for each customer encounter to record in system.
- Configured hardware and granted system permissions to new employees.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Patiently walked individuals through basic troubleshooting tasks.
Customer Service Representative
Morneau Shepell
03.2018 - 03.2019
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted available products and services to customers during service, account management and order calls.
- Handle stressful situation , dealt with clients who had mental and physical health issues .
Customer Service Representative
Revenu Québec
01.2015 - 07.2017
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- In charge of mail service room
- Took payments for income taxes and business taxes .
Education
High School Diploma -
École Secondaire Louis-Riel
Montréal, QC06-2013
Diploma of Vocational Studies - Computer Support
CDC Pont-Viau
Laval, QC06-2015
Skills
- Customer service expert
- Desktop support
- Support Ticket System Management
- Remote System Analysis
- Hardware Maintenance
- Mobile Device Management
- Technical Troubleshooting
- Remote Desktop Support
- LAN/WAN
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Technology Support Specialist
BFL Canada
10.2022 - Current
Computer Technician
ciusss de l'ouest de l'ile de montreal
03.2020 - Current
Computer Support Technician
Air Canada
03.2019 - 10.2020
Customer Service Representative
Morneau Shepell
03.2018 - 03.2019
Customer Service Representative
Revenu Québec
01.2015 - 07.2017
High School Diploma -
École Secondaire Louis-Riel
Diploma of Vocational Studies - Computer Support
CDC Pont-Viau
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