Cedric Blackmon
Riverside
Summary
Dynamic owner of Service Service Property Management with a proven track record in strategic planning and operational efficiency. Expert in staff training and performance monitoring, successfully enhancing customer satisfaction and loyalty. Cultivated strong client relationships while implementing quality assurance processes, driving on-time project completion, and fostering employee development.
Overview
19
19
years of professional experience
Work History
Owner
Service Service Property Management
Riverside
03.2006 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Executed performance reviews to encourage improved productivity for team members.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Owner
Service Service Property Management
Riverside
03.2006 - Current
- Managed daily operations of business, including hiring and training staff.
- Conducted performance reviews for employees on a regular basis.
- Identified new opportunities for growth, expansion, and diversification.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Reviewed legal documents related to business operations.
- Monitored performance of personnel against goals set forth by the company.
- Maintained relationships with existing clients by providing superior customer service.
- Provided direction and guidance to employees.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Developed strategic plans to increase profitability and efficiency.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Hired and trained new department managers to increase team oversight and productivity.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Associate of Arts - Real Estate
San Bernardino Valley College
San Bernardino, CA05-2005
Skills
- Staff training
- Customer relationship management
- Quality assurance
- Project management
- Strategic planning
- Performance monitoring
- Employee development
- Effective communication
- Operational efficiency
- Time management
- Problem solving
- Human resource management
- Hiring and staffing
- Relationship building
Timeline
Owner
Service Service Property Management
03.2006 - Current
Owner
Service Service Property Management
03.2006 - Current
Associate of Arts - Real Estate
San Bernardino Valley College