Cedigugu Dlamini
Calgary,AB
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Programs Assistant
Correctional Service of Canada
06.2023 - Current
- Strengthened communication between team members by establishing clear channels for information sharing.
- Reduced operational costs with careful budget management and diligent expense tracking.
- Revised and paid monthly invoices from suppliers.
- Compiled and submitted year end documents to financial management.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
- Implemented a centralized record-keeping system that improved overall data accuracy and accessibility for team members.
- Provided administrative support to department manager, streamlining daily operations through efficient task prioritization and delegation skills.
- Established rapport with staff and management through exceptional administrative work, fostering ongoing relationships built on trust and respect.
- Managed both digital and physical filing systems and retrieved documents as required.
- Created and updated records and files to maintain document compliance with the help of GC docs.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Ordered and distributed office supplies while adhering to fixed office budget.
Office Administrator
Marksman Pro Inc
04.2011 - 06.2023
- Track office supplies and restocked low items to keep team members on-task and productive.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
Insurance Broker
BrokerLink
09.2020 - 01.2021
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Handled approximately thirty outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Reported policy changes and company conditions affecting customer satisfaction.
Service Analyst
TD Meloche Monnex
02.2009 - 09.2010
- Trusted advisor, offered advice on all areas of personal lines insurance including home, auto, umbrella, and recreational vehicles.
- Involved in learning and development through attendance of industry events, relevant seminars and courses.
- Created trusted environment that fosters sales and customer retention.
- Demonstrated effective prioritization of workload and provide superior customer service.
- Provided guidance, training and mentoring to less experienced staff.
- Promote, underwrite and quoting of new business, renewals, and endorsements.
- Critical thinking and growth mindset, with thoughtful consideration of diverse perspectives during decision-making and respectful of differences.
Education
No Degree - Office Administration
Robertson College
02.2021
Bachelor of Arts - Marketing
University Of Port Elizabeth
04.2006
Skills
- Hospitality and Accommodation
- Administration and Operations
- Effective Written and Verbal Communication
- Customer Relationship Management
- Inbound Phone Call Handling
- Problem-Solving Techniques
Timeline
Programs Assistant
Correctional Service of Canada
06.2023 - Current
Insurance Broker
BrokerLink
09.2020 - 01.2021
Office Administrator
Marksman Pro Inc
04.2011 - 06.2023
Service Analyst
TD Meloche Monnex
02.2009 - 09.2010
No Degree - Office Administration
Robertson College
Bachelor of Arts - Marketing
University Of Port Elizabeth