Cedigugu Dlamini
Calgary,AB
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Programs Assistant
Correctional Service of Canada
Calgary, AB
06.2023 - Current
- Strengthened communication between team members by establishing clear channels for information sharing.
- Reduced operational costs with careful budget management and diligent expense tracking.
- Revised and paid monthly invoices from suppliers.
- Compiled and submitted year end documents to financial management.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
- Implemented a centralized record-keeping system that improved overall data accuracy and accessibility for team members.
- Provided administrative support to department manager, streamlining daily operations through efficient task prioritization and delegation skills.
- Established rapport with staff and management through exceptional administrative work, fostering ongoing relationships built on trust and respect.
- Managed both digital and physical filing systems and retrieved documents as required.
- Created and updated records and files to maintain document compliance with the help of GC docs.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Ordered and distributed office supplies while adhering to fixed office budget.
Office Administrator
Marksman Pro Inc
Calgary, AB
04.2011 - 06.2023
- Track office supplies and restocked low items to keep team members on-task and productive.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
Insurance Broker
BrokerLink
Calgary, AB
09.2020 - 01.2021
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Handled approximately thirty outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Reported policy changes and company conditions affecting customer satisfaction.
Service Analyst
TD Meloche Monnex
Calgary, AB
02.2009 - 09.2010
- Trusted advisor, offered advice on all areas of personal lines insurance including home, auto, umbrella, and recreational vehicles.
- Involved in learning and development through attendance of industry events, relevant seminars and courses.
- Created trusted environment that fosters sales and customer retention.
- Demonstrated effective prioritization of workload and provide superior customer service.
- Provided guidance, training and mentoring to less experienced staff.
- Promote, underwrite and quoting of new business, renewals, and endorsements.
- Critical thinking and growth mindset, with thoughtful consideration of diverse perspectives during decision-making and respectful of differences.
Education
No Degree - Office Administration
Robertson College
02.2021
Bachelor of Arts - Marketing
University Of Port Elizabeth
04.2006
Skills
- Hospitality and Accommodation
- Administration and Operations
- Effective Written and Verbal Communication
- Customer Relationship Management
- Inbound Phone Call Handling
- Problem-Solving Techniques
Timeline
Programs Assistant
Correctional Service of Canada
06.2023 - Current
Insurance Broker
BrokerLink
09.2020 - 01.2021
Office Administrator
Marksman Pro Inc
04.2011 - 06.2023
Service Analyst
TD Meloche Monnex
02.2009 - 09.2010
No Degree - Office Administration
Robertson College
Bachelor of Arts - Marketing
University Of Port Elizabeth