Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
CustomerServiceRepresentative

Cecil Kwasi Amaniampong

Ottawa,ON

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience

Work History

Coordinator

Intramural Frisbee and Basketball Carleton University
01.2022 - Current

Organizing the games and making sure they run smoothly

  • Managing the teams and making sure they play according to the rules of the game with the aid of the various team captains.
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Implemented project management techniques to overcome obstacles and increase team productivity
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Organized meetings for executives and coordinated availability of conference rooms for participants
  • Delegated tasks to administrative support staff to organize and improve office efficiency
  • Prepared agendas and took notes at meetings to archive proceedings
  • Collected and analyzed business data from various departments to prepare reports and presentations for management
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs
  • Monitored front areas so that questions could be promptly addressed
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
  • Interceded between employees during arguments and diffused tense situations
  • Organized spaces, materials and catering support for internal and client-focused meetings
  • Gathered and organized materials to support operations
  • Trained team members on new hotel services and products to support promotional efforts
  • Completed bi-weekly payroll for [Number] employees
  • Kept high average of performance evaluations
  • Inventoried and ordered office supplies to maintain availability of products
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Conducted ongoing reviews of program financial systems to assess cost control measures
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities
  • Handled incoming and outgoing shipping and receiving activities
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures
  • Coached employees through day-to-day work and complex problems
  • Participated in workshops and in-service meetings to enhance personal growth and professional development
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
  • Coordinated with the human resources department to handle payroll and personnel databases
  • Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills
  • Entered data, generated reports, and produced tracking documents
  • Utilized proactive communication abilities to resolve employment-related disputes
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow
  • Tracked records, filed documents and maintained communication between clients to manage office activities
  • Optimized organizational systems for payment collections, AP/AR, deposits, and record keeping
  • Managed company schedule to coordinate calendar and arrange travel
  • Used job-related software to draft and finalize written correspondence and documentation
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the manager

Chief Executive Officer

Basketball Beyond Borders
01.2019 - Current
  • Creating high-quality business strategies and plans while ensuring alignment with short- and long-term goals
  • To advance the business and increase profits, make high-quality investment decisions
  • Examine financial and non-financial reports to find solutions or make improvements
  • Establish trusting relationships with key partners and stakeholders, and serve as a point of contact for major shareholders
  • Analyze difficult situations and events and offer solutions to ensure the company's survival and growth.

Sales Representative

Canadian Property Stars
01.2021 - 01.2022
  • Developed and maintained strong working relationships with professionals within assigned territory
  • Met existing customers to review current services and expand sales opportunities
  • Selected correct products based on customer needs, product specifications and applicable regulations
  • Maintained current knowledge of evolving changes in the marketplace
  • Maintained current knowledge of evolving changes in the marketplace
  • Developed and implemented marketing plans to increase brand awareness and drive sales
  • Stayed current on company offerings and industry trends
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Generated advertising brochure for vendor use
  • Developed and maintained acomprehensive understanding of products, services and competitors to enhance sales presentations

Fundraiser

UNICEF, Global
01.2021 - 01.2022
  • Going door to door to attain funds for their campaigns.

Director of Marketing

Amass Royal Company Limited
01.2015 - 01.2021
  • My responsibilities in this position are as follows:
  • Supervising the marketing department
  • We are evaluating and developing our marketing strategy and plan
  • Marketing efforts are planned, directed, and coordinated
  • Collaboration with the sales department to develop pricing strategies that maximize profits and market share while maintaining customer satisfaction
  • Finding potential customers
  • Promotions are being developed in collaboration with advertising managers.

Education

Bachelor of Arts - Economics

Carleton University
Ottawa, ON
06.2026

High School Diploma -

Canadian Independent College
Accra, Ghana
06.2021

High School Diploma -

Tema International School
Accra, Ghana
06.2020

High School Diploma -

International School, Mary Mother of GoodCounsel School, Mary
Accra, Ghana
06.2019

Skills

  • Possess over 3 years of experience in delivering exceptional customer service and problem-solving skills
  • While keeping close attention to detail
  • Possess 3 years of experience working in a high-volume environment and adhering to strict timelines
  • Obtained impeccable communication and teamwork skills from years of playing competitive sports
  • Self-motivated and committed, as demonstrated by moving abroad to complete my studies
  • Administrative oversight
  • Scheduling and calendar management
  • Schedule Coordination
  • Strategic planning
  • Event Coordination

Additional Information

I am an event coordinator. I host, plan and coordinate events.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Coordinator

Intramural Frisbee and Basketball Carleton University
01.2022 - Current

Sales Representative

Canadian Property Stars
01.2021 - 01.2022

Fundraiser

UNICEF, Global
01.2021 - 01.2022

Chief Executive Officer

Basketball Beyond Borders
01.2019 - Current

Director of Marketing

Amass Royal Company Limited
01.2015 - 01.2021

Bachelor of Arts - Economics

Carleton University

High School Diploma -

Canadian Independent College

High School Diploma -

Tema International School

High School Diploma -

International School, Mary Mother of GoodCounsel School, Mary
Cecil Kwasi Amaniampong