Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cecilia Williams

Edmonton,AB

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Divine Nokcee Ventures
04.2017 - 12.2023
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.

Receptionist/ Cleaner

Guaso Extension Business And Communication Center
09.2001 - 07.2003
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Organized, maintained and updated information in computer databases.

Education

Secondary School Diploma - Business Management

Mfantsiman Girls' Secondary
Ghana - Saltpond

Bachelor Of Arts - English Language Education

University of Education
Ghana- Winneba

Teacher Training Certificate - Elementary Education

University of Cape Coast
Ghana - Cape Coast

Skills

  • Service Recommendations
  • Issue Research
  • Call Documentation
  • Account Management
  • Call Center Operations
  • Documentation And Reporting
  • Customer Support
  • Complaint Handling

Certification


  • CPR License - 2024 - 2026
  • Alberta Food Safety Basic - 2024 - 2027

Timeline

Customer Service Officer

Divine Nokcee Ventures
04.2017 - 12.2023

Receptionist/ Cleaner

Guaso Extension Business And Communication Center
09.2001 - 07.2003

Secondary School Diploma - Business Management

Mfantsiman Girls' Secondary

Bachelor Of Arts - English Language Education

University of Education

Teacher Training Certificate - Elementary Education

University of Cape Coast

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Cecilia Williams