Cecilia Williams
Edmonton,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Divine Nokcee Ventures
04.2017 - 12.2023
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Receptionist/ Cleaner
Guaso Extension Business And Communication Center
09.2001 - 07.2003
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, maintained and updated information in computer databases.
Education
Secondary School Diploma - Business Management
Mfantsiman Girls' Secondary
Ghana - SaltpondBachelor Of Arts - English Language Education
University of Education
Ghana- WinnebaTeacher Training Certificate - Elementary Education
University of Cape Coast
Ghana - Cape CoastSkills
- Service Recommendations
- Issue Research
- Call Documentation
- Account Management
- Call Center Operations
- Documentation And Reporting
- Customer Support
- Complaint Handling
Certification
- CPR License - 2024 - 2026
- Alberta Food Safety Basic - 2024 - 2027
Timeline
Customer Service Officer
Divine Nokcee Ventures
04.2017 - 12.2023
Receptionist/ Cleaner
Guaso Extension Business And Communication Center
09.2001 - 07.2003
Secondary School Diploma - Business Management
Mfantsiman Girls' Secondary
Bachelor Of Arts - English Language Education
University of Education
Teacher Training Certificate - Elementary Education
University of Cape Coast