Cecilia Velazquez
Bakersfield
Summary
Reliable professional with a solid background in caregiving and customer service. Skilled in time management and team collaboration, contributing to efficient front desk operations and exceptional patient care. Eager to leverage expertise to improve client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
In Home Supportive Services
Bakersfield
04.2024 - Current
- Provided personal care and companionship to clients in their homes.
- Maintained clean and safe environment, ensuring comfort and well-being for clients and families.
- Communicated effectively with clients, families, and support staff regarding needs.
- Followed care plans developed by healthcare providers for each client.
- Supported mobility and physical activity for clients to enhance well-being.
- Assisted clients with mobility and daily activities, promoting independence and improving quality of life.
- Transported clients for grocery shopping, medical appointments, and errands, facilitating access to essential services.
Receptionist
Clinica Sierra Vista
Bakersfield
06.2023 - Current
- Greeted patients and visitors warmly to create a welcoming environment.
- Managed multi-line phone system, ensuring timely call routing to appropriate departments.
- Scheduled appointments and coordinated with medical staff for patient needs.
- Maintained patient records while upholding privacy regulations to protect sensitive information.
- Assisted patients with registration forms and insurance inquiries promptly.
- Organized office supplies and maintained a clean, orderly reception area.
- Collaborated with team members to streamline front desk operations and enhance service delivery.
- Provided administrative support by handling correspondence and filing documents efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated and scheduled appointments for clients and visitors efficiently.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Verified visitors' identification cards before allowing access to the building.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Customer Service Booth Manger 3rd Assistant
Vallarta Supermarkets
Bakersfield
07.2020 - 03.2023
- Trained booth personnel on product knowledge, sales techniques, and customer service protocols to enhance service quality.
- Resolved escalated customer inquiries and complaints, improving customer satisfaction and retention.
- Implemented effective cash handling procedures for accurate transactions.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Processed transactions accurately at the cash register.
- Entered data into databases accurately and efficiently.
- Received and distributed mail, letters and packages.
- Conducted accounting analysis to verify financial data accuracy, supporting informed decision-making.
Education
High School Diploma -
West High School
Bakersfield, CA05-2019
Some College (No Degree) - Engineering Science
California State University of Bakersfield
Bakersfield, CASkills
- Patient care
- Daily living assistance
- Patient management
- Patient assessments
- Safety monitoring
- HIPAA compliance
- Privacy compliance
- Records management
- Client documentation
- Patient scheduling
- Administrative efficiency
- Multi-line phone operation
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Reliability and punctuality
- Elderly care
Languages
Spanish
Professional
Certification
- California unlawful harassment in the workplace
- Documentation Standards for Medical Records
- Administering Naloxone
- HIPPA- Health Insurance Portability and Accountability Act
Timeline
Caregiver
In Home Supportive Services
04.2024 - Current
Receptionist
Clinica Sierra Vista
06.2023 - Current
Customer Service Booth Manger 3rd Assistant
Vallarta Supermarkets
07.2020 - 03.2023
High School Diploma -
West High School
Some College (No Degree) - Engineering Science
California State University of Bakersfield