Cecilia Serrano
Ventura,CA
Summary
Dynamic professional with a proven track record in enhancing cleanliness and customer satisfaction at Mariana Trigg. Skilled in efficient cleaning techniques and exceptional guest relations, I increased overall cleanliness ratings significantly. Expert in team motivation and maintaining high service standards, I bring strong communication skills and a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Housekeeping Cleaner
Mariana Trigg
04.2019 - 01.2027
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Manager
Pizza Chief / Mama Ceci's Pizza & Subs
08.2006 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree - English Language
Channel Islands High School
1400 Raiders Way Oxnard Ca 93033301-1988
Skills
- Bathroom cleaning
- Kitchen cleaning
- Waste disposal
- Proper chemical usage
- Dusting techniques
- Window cleaning
- Efficient cleaning techniques
- Guest relations
- Stain removal
- Laundry expertise
- Odor control
- Communication
- Restocking supplies
- Surface disinfection
- Sanitization procedures
- Housekeeping
- Mopping and sweeping
- Vacuuming and sweeping
- Teamwork
- Customer service
- Dusting furniture
- Vacuuming
- Window washing
- Residential cleaning
- Customer service-focused
- Interior and exterior cleaning
- Excellent oral and written communication
- Cleaning bathrooms
- Laundry management
- Ordering cleaning supplies
- Restroom detailing
- Cleaning techniques
- Folding clean laundry
- Sorting and washing laundry
- Ceiling fan cleaning
- Cleaning and organizing
- English language fluency
- Commercial and residential cleaning
- Deep cleaning
- Safe cleaning with chemicals
- Interior window washing
- Dusting
- Glass and window washing
- Washing windows
- Kitchen cleaning and dishwashing
- Watering plants
- Chandelier cleaning
- Towel replenishment
- Mopping and buffing floors
- Kitchen sanitizing
- Ironing clothing
- Able to lift [number] lbs
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Cleaner
Mariana Trigg
04.2019 - 01.2027
Manager
Pizza Chief / Mama Ceci's Pizza & Subs
08.2006 - 03.2024
No Degree - English Language
Channel Islands High School
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