Cecilia Opaleye
Calgary,AB
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Cowris Technologies Limited
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
Education
Graduate Certificate - Business Intelligence Analytics
University of Calgary
Calgary, AB12.2024
Post-Degree Certificate - International Business Management
Niagara College, Ontario
12.2023
Skills
- Team Collaboration
- Clerical Support
- Appointment Scheduling
- Regulatory Compliance
- Customer Support
- [Software] CRM System Proficiency
- Customer Complaint Resolution
- Negotiation
- Employee Management
- Product Knowledge
- Customer RMA Management
- Customer Relationship Management (CRM)
- Product and Service Solutions
- Customer Service
- Account Updating
- Multi-Line Phone Systems
- Refunds and Exchanges
- Sales Closing
- Complex Problem-Solving
- Guest Services
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Customer Service Associate
Cowris Technologies Limited
04.2023 - Current
Graduate Certificate - Business Intelligence Analytics
University of Calgary
Post-Degree Certificate - International Business Management
Niagara College, Ontario