Overview
Work History
Education
Skills
Languages
Timeline
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Cecilia Opaleye

Calgary,AB

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Cowris Technologies Limited
04.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Graduate Certificate - Business Intelligence Analytics

University of Calgary
Calgary, AB
12.2024

Post-Degree Certificate - International Business Management

Niagara College, Ontario
12.2023

Skills

  • Team Collaboration
  • Clerical Support
  • Appointment Scheduling
  • Regulatory Compliance
  • Customer Support
  • [Software] CRM System Proficiency
  • Customer Complaint Resolution
  • Negotiation
  • Employee Management
  • Product Knowledge
  • Customer RMA Management
  • Customer Relationship Management (CRM)
  • Product and Service Solutions
  • Customer Service
  • Account Updating
  • Multi-Line Phone Systems
  • Refunds and Exchanges
  • Sales Closing
  • Complex Problem-Solving
  • Guest Services

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Customer Service Associate

Cowris Technologies Limited
04.2023 - Current

Graduate Certificate - Business Intelligence Analytics

University of Calgary

Post-Degree Certificate - International Business Management

Niagara College, Ontario

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Cecilia Opaleye