Cecilia Nyaguthii
Niagara Falls,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Hospitality Manager
International Center Of Technology Fire And Rescue
Landless, Thika
01.2019 - 12.2022
- Increased customer service ratings significantly through personable service.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Boosted centers quality and service scores by motivating and supporting guest services and housekeeping employees.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Developed and implemented promotional strategies to increase occupancy.
- Created and managed accurate occupancy forecasts and budgets.
- Fostered safe lodging environment with reliable and effective security services.
- Assisted with development and distribution of marketing materials for facility.
- Scheduled work hours for Number employees to achieve adequate manpower coverage.
Waitress
Bounjour Restaurant/ Marafique Restaurant
Thika Town
11.2017 - 12.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
Sales Person/manicure/ Pedicure
Self Employed
Nairobi
12.2022 - 11.2023
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Performed manicure and pedicure services to customers satisfaction.
Education
Certificate - Cake Making And Decoration
Cascade Institute of Hospitality And Tourism
Thika Town11.2017
Diploma - Hotel And Restaurant Management
Amboseli Institute of Hospitality And Tourism
UTI, Thika10.2017
Skills
- Order Accuracy
- Customer Service
- Upselling Techniques
- Problem-solving
- Excellent communication
- Positive attitude
- Time management
- Cleanliness
- Food Safety Standards
- Multitasking abilities
- Attention to detail
- Revenue management
Languages
English
Full Professional
Kiswahili
Full Professional
Timeline
Sales Person/manicure/ Pedicure
Self Employed
12.2022 - 11.2023
Hospitality Manager
International Center Of Technology Fire And Rescue
01.2019 - 12.2022
Waitress
Bounjour Restaurant/ Marafique Restaurant
11.2017 - 12.2018
Certificate - Cake Making And Decoration
Cascade Institute of Hospitality And Tourism
Diploma - Hotel And Restaurant Management
Amboseli Institute of Hospitality And Tourism