Cecilia Ntul
Customer Service support/ Administrative support
Regina,Saskatchewan
Summary
Highly detailed and enthusiastic professional with over 5 years of experience as a Customer Service Agent, Sales Associate, Administrative support and Beauty advisor. knowledge of basic skincare, fashion and lifestyle. Excellent understanding role of Administration and retail business. Highly motivated and can quickly learn new skills in a new environment. Building Customers trust, customers satisfaction and customers success. Customer-oriented sales professional with 5 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Upbeat, customer-focused Sales Associate with 6 years of experience in retail environments.
Always ontime.
Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
9
9
years of professional experience
Work History
Sales, Admin support/ Marketing/Operations Manager
Afromastyle
06.2017 - 08.2023
- Handling customer's complaints, enquiries, promptly and effectively
- Excellent rapport with customers and carter's to provide and promote a friendly working environment
- Liaising with a wide range of customers and ensuring maximum and complete satisfaction of service provided
- Recommending the right skincare products to customers and educating them on new products.
- New promotion and market strategy for brand growth
- Staff management
- Responsible for staff training and orientation
- Simple jewelry repairs and after sales services
- Product management (inventory and supply).
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Beauty Advisor/Customer Service Assistant
SPAR Park'n'Shop
11.2014 - 06.2017
- Recommend products such as perfumes and other beauty care to customers
- Merchandising of products and attending to customers needs
- Gained experience and trainings from beauty brands like L'Oréal, Chanel, PUIG, Bvlgari, Lancome and other luxury brand.
- Educating customers on new novelties and trends.
Education
Bachelor of Science - Political Science
Madonna university
08.2009
Skills
- Strong verbal communication and active listening
- Customer Service expert
- Always on time
- Friendly and welcoming
- Administrative assistance
- Strong and enthusiatic in information sharing
- Problem solving
- Beauty advisor on beauty care products and fragrance
- Fashion and Lifestyle advisor
- Customer relationship
- Retail and marketing skills
- Microsoft office (word, Excel, Power point)
References
Available on request
Timeline
Sales, Admin support/ Marketing/Operations Manager
Afromastyle
06.2017 - 08.2023
Beauty Advisor/Customer Service Assistant
SPAR Park'n'Shop
11.2014 - 06.2017
Bachelor of Science - Political Science
Madonna university
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