Cecilia Nambalirwa
Niagara Falls,ON
Summary
Dedicated and skilled professional with over two years of experience in case management, employment coaching, and community engagement. Seeking the Ontario Works Case Manager role to leverage proven abilities in holistic case management, superior employment coaching, and exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Services Agent
Daysinn Fallsview Stanley
06.2023 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Managed over 50 customer calls per day and increased hotel sales by 5%
Case Manager
Infectious Diseases Research Institute Makerere
03.2019 - 08.2022
- Provided comprehensive counseling services to individuals, partners, and families affected by HIV.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Demonstrated superior employment coaching skills to facilitate sustainable income sources
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Utilized analytical abilities to assess participant employability and develop tailored strategies.
- Collaborated with stakeholders to enhance participant outcomes in complex environments.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Managed caseload of 55 clients per year
Education Support Officer
Building Tomorrow Uganda
11.2016 - 01.2019
- Established transparent communication channels to improve education outcomes
- Led process improvements and conducted effective teacher training sessions
- Enrolled and provided inclusive education for over 250 out-of-school children
- Delivered training on child protection, WASH practices, and school governance.
- Created outreach materials related to programs and projects and handled communication content
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum
- Developed information dissemination strategy to reach target audiences such as list serves, newspapers and websites
- Assisted with organization and coordination of conferences, investigated and reserved venues, developed agendas, handled registration and worked with presenters.
- Trained over 200 children in Menstrual Hygiene and Management in Western Uganda.
Education Leader
STIR Education, Uganda
01.2017 - 12.2017
- Initiated and led teacher networks, fostering innovative classroom practices
- Organized network meetings and certified teachers in leadership curriculum
- Monitored student progress, facilitated conflict resolution, and implemented micro-innovations
- Enhanced teacher capacity through certification and recognition programs.
- Successfully certified 32 teachers to become Lead Teacher Change makers recognized by STIR Education worldwide.
- Developed and implemented 13 micro-innovations across STIR network.
Assistant Field Officer
ABC Children's Aid | Uganda
07.2016 - 09.2016
- Created impactful donor engagement stories and reported program outcomes
- Conducted insightful home visits to evaluate beneficiaries' livelihoods
- Collected and analyzed data to improve program effectiveness and reporting
- Contributed to increasing program reach through targeted enrollment efforts.
- Wrote 13 impact stories per month and this increased number of sponsors and subscribers to monthly newsletter.
- Successfully conducted over 100 home visits to different communities which greatly improved parent-school relationships and also increased enrollment.
Education
Bachelor of Arts - Social Sciences, Social Administration
Makerere University
Makerere, Kampala Uganda02.2017
Skills
- Holistic case management and employment coaching
- Excellent communication and interpersonal skills
- Analytical and problem-solving abilities
- Effective time management and organizational skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Generating Reports
- Operational Systems Monitoring
Certification
Emergency First Aid & CPR/ AED ON, Canada
Basic Sports Ministry and Leadership Training (Ball Project, 2018) - Basic First Aid Training (Ball Project, 2018) - Inclusive Education Training (The Joseph P. Kennedy Jr. Foundation, 2018)
REFERENCES
Provided Upon Request
Timeline
Guest Services Agent
Daysinn Fallsview Stanley
06.2023 - Current
Case Manager
Infectious Diseases Research Institute Makerere
03.2019 - 08.2022
Education Leader
STIR Education, Uganda
01.2017 - 12.2017
Education Support Officer
Building Tomorrow Uganda
11.2016 - 01.2019
Assistant Field Officer
ABC Children's Aid | Uganda
07.2016 - 09.2016
Bachelor of Arts - Social Sciences, Social Administration
Makerere University