Cecilia Mercado
Turlock
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
JOANN Fabrics and Crafts
Turlock
05.2016 - 05.2025
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer interactions effectively, fostering positive relationships and repeat business.
- Managed payroll processes efficiently, ensuring timely and accurate salary distribution.
- Managed inventory processes to ensure accurate stock levels and seamless operations.
- Oversaw truck unloading operations, maintaining accuracy and adherence to safety protocols.
- Conducted interviews to assess candidate qualifications and fit for the organization.
Medical Clerk
Emanuel Medical Center
Turlock
08.2023 - 01.2025
- Maintained accurate patient information and facilitated smooth communication within the medical team.
- Answered telephones promptly, courteously, and efficiently responding to inquiries from patients and other healthcare professionals.
- Collected co-payments from patients at time of service and documented payments accurately in the database system.
- Ensured compliance with HIPAA regulations regarding confidential information handling procedures.
- Verified patient information by interviewing them to obtain demographic data.
- Greeted patients in a friendly and professional manner when they arrived at the office or clinic.
Home Care Provider
Private Home
Hilmar
03.2019 - 07.2021
- Provided transportation to medical appointments and errands.
- Performed light housekeeping tasks including vacuuming, bedding changes, dusting, laundry, and meal preparation.
- Administered dressing changes to promote optimal wound healing.
- Ensured accurate administration of medication, adhering to prescribed timelines and dosage requirements.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Provided companionship through conversation and recreational activities.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
Education
Medical assistant
Coursera
Modesto, CA 04.2025 - 07.2025
IT
Coursera
Turlock, CA 01.2022 - 03.2022
EKG Tech
First Lady Permanente
Turlock, CA 08.2018 - 10.2018
Associate of Science - Diagnostic Radiology
Merced College
Merced, CA 08.2014 - 12.2017
Skills
- Patient care
- Clinical documentation
- Medical coding
- Employee supervision
- Time management
- Customer service and satisfaction
- Policy enforcement
- Workplace safety compliance
- Recruitment and hiring
- Problem-solving
- Adaptability and flexibility
- Healthcare compliance
- Customer service
- Inventory management
- Data entry
- Team collaboration
Timeline
Medical assistant
Coursera
04.2025 - 07.2025
Medical Clerk
Emanuel Medical Center
08.2023 - 01.2025
IT
Coursera
01.2022 - 03.2022
Home Care Provider
Private Home
03.2019 - 07.2021
EKG Tech
First Lady Permanente
08.2018 - 10.2018
Assistant Manager
JOANN Fabrics and Crafts
05.2016 - 05.2025
Associate of Science - Diagnostic Radiology
Merced College
08.2014 - 12.2017