Cecilia Mendoza
Bakersfield
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I take pride in persistence, conscientiousness, and empathy. I enjoy working with people and providing the best service I can.
Overview
8
8
years of professional experience
Work History
Receptionist
America's Best Contacts & Eyeglasses
01.2025 - Current
- Ensures high-quality customer service while following all safety protocols.
- Ensures a smooth flow of customers through the store.
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
- Processes and understands managed care plans while obtaining document information from the insurance company as needed.
- Provides customers with basic and accurate information.
- Schedules and confirms appointments, follow-up visits.
- Files all patient records daily and pulls patient files for the next day's appointments.
- Checks order status and notifies customers when orders are in or of any delays.
- Keeps reception area tidy and presentable with all necessary materials.
- Receives, sorts, and distributes daily mail/deliveries and maintains inventory of office supplies.
Customer Service Representative
Build-A-Bear Workshop
10.2021 - 08.2024
- Manage transactions.
- Collect payments whether in cash or credit.
- Build bears and interact with customers.
- Scan goods and make sure pricing is accurate.
- Cross-sell products and introduce new ones.
Kitchen Staff
Chuck E. Cheese
09.2017 - 03.2020
- Prepared food per customer's orders.
- Kept the work area clean and sanitized.
Cashier
Little Caesars Pizza
03.2017 - 01.2018
- Handle large amounts of money
- Manage transactions with customers using a cash register
- Scan goods and ensure pricing is accurate
- Issue receipts, refunds, and change
- Collected payment cash and credit/debit
Education
Bachelor's Degree - Deaf Studies, Community Service
California State University, Northridge
12.2024
Associate of Arts - AA - American Sign Language
Bakersfield College
12.2020
Associate of Arts - AA - Liberal Arts and Sciences, Liberal Studies
Bakersfield College
12.2020
Skills
- Receptionist Duties
- Telephone Reception
- Vision Insurance
- Time management
- Customer/Client relations
- Organization skills
Languages
American Sign Language (Limited Working)
Spanish (Native or Bilingual)
English (Professional Working)
Timeline
Receptionist
America's Best Contacts & Eyeglasses
01.2025 - Current
Customer Service Representative
Build-A-Bear Workshop
10.2021 - 08.2024
Kitchen Staff
Chuck E. Cheese
09.2017 - 03.2020
Cashier
Little Caesars Pizza
03.2017 - 01.2018
Associate of Arts - AA - American Sign Language
Bakersfield College
Associate of Arts - AA - Liberal Arts and Sciences, Liberal Studies
Bakersfield College
Bachelor's Degree - Deaf Studies, Community Service
California State University, Northridge