Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cecilia McCord

Upland

Summary

Dedicated customer service representative with 30 years of experience. Proven track record in problem resolution, active listening, and enhancing customer satisfaction through cross-department collaboration.

Experienced customer service professional specializing in critical thinking and attention to detail. Successfully processed orders and resolved customer inquiries, driving satisfaction and maintaining accuracy in all transactions.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

30
30
years of professional experience

Work History

Customer Service Representative

Crest Steel Corporation
Rialto, CA
04.1996 - 03.2026
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
  • Efficiently processed customer orders, returns, and exchanges, according to established guidelines while maintaining accuracy and thoroughness.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Diploma -

San Gabriel High School
San Gabriel, CA

No Degree - Accounting

Rio Hondo College
Whittier, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Clerical support
  • Filing
  • Research
  • Document control
  • Delivery scheduling
  • Receiving support

Languages

Spanish
English

Timeline

Customer Service Representative

Crest Steel Corporation
04.1996 - 03.2026

High School Diploma -

San Gabriel High School

No Degree - Accounting

Rio Hondo College
Cecilia McCord