Cecilia Martinez
Orangevale
Summary
To leverage strong customer care experience while also working with cross-functional teams to achieve a positive experience for customer and clients alike.
I am an experienced customer service professional with strong skills in communication, problem solving, and task management. I am eager to apply these abilities to support the success and efficiency of your organization, while transitioning into a professional and administrative environment where I can continue to grow and contribute.
Overview
6
6
years of professional experience
Work History
Childcare Provider
Alicia Lizama
Danville
01.2020 - Current
- Assisted children with homework and school projects during study time.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
Cashier/ Cook/ Catering Coordinator/ Food Runner / Busser
Boudin BaSF
11.2022 - 03.2025
- Opening, closing and daily deep cleaning.
- Managed POS to take orders and process payments..
- Greet and aid customers in person and over the phone, ensuring a welcoming and professional environment.
- Package and deliver catering orders successfully.
- Ensured food inventory is accurate while also following proper food handling practices as outlined by Health & Safety standards.
Host/ Busser
Macaroni Grill
08.2022 - 02.2023
- Greeted guests warmly and managed seating arrangements efficiently.
- Managed waitlist effectively to optimize guest flow during peak hours.
- Assisted in training new hosts on restaurant procedures.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Cashier / Cook
Coffee Republic
03.2022 - 08.2022
- Collaborate with team members to successfully provide a quality customer service experience to guests.
- Prioritize duties for the day to ensure all tasks are completed in a timely manner.
- Manage preparation of orders and beverages while taking calls, providing customer service, and communicating with the back of the house team.
- Problem solved to accommodate all customers.
- Ensured food inventory is accurate while also following proper food handling practices as outlined by Health & Safety standards.
Education
Psychology
Sierra College
Rocklin08.2025
High School - General Studies
Bella Vista High School
Fair Oaks, CA06-2022
Skills
- Customer service
- Organizational skills
- Problem solving
- Effective communication
- Multitasking and organization
References
Available upon request
Timeline
Cashier/ Cook/ Catering Coordinator/ Food Runner / Busser
Boudin BaSF
11.2022 - 03.2025
Host/ Busser
Macaroni Grill
08.2022 - 02.2023
Cashier / Cook
Coffee Republic
03.2022 - 08.2022
Childcare Provider
Alicia Lizama
01.2020 - Current
Psychology
Sierra College
High School - General Studies
Bella Vista High School
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