Cecilia Landin
Corona
Summary
To establish myself as a viable asset within the company and complete tasks given to me effectively, efficiently, and diligently and to set real goals through work, determination and day to day experience.
Overview
7
7
years of professional experience
Work History
Culinary Person Front of House Lead
Walt Disney Company
Anaheim
02.2024 - Current
- Supervised front of house operations and ensured excellent guest experiences.
- Resolved guest inquiries and concerns promptly with a focus on satisfaction.
- Facilitated communication between back-of-house and front-of-house teams to streamline service and improve guest satisfaction.
- Delegated tasks to team members to meet guest requirements and operational priorities.
- Assigned specific duties to team members while establishing clear priorities and objectives.
- Worked with managers to report and resolve customer issues or concerns.
- Provided guidance to staff regarding opening and closing duties such as setting up stations or restocking supplies.
- Ensured compliance with all health and safety regulations.
- Upheld company standards and values, representing the brand positively.
Barista
Starbucks
Corona
10.2023 - 02.2024
- Prepared and served a variety of coffee beverages to customers.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Guided customers in menu selections and provided personalized product recommendations.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Provided exceptional customer service to enhance the overall customer experience.
- Resolved customer concerns promptly to strengthen brand loyalty.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collaborated with team members to ensure smooth service during peak hours.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Operated cash register and handled customer transactions efficiently.
- Fostered a welcoming atmosphere by engaging with customers and ensuring their comfort.
Food and Beverage Expert
Target
Corona
05.2022 - 01.2023
- Assessed customer needs quickly to enhance satisfaction.
- Trained new team members to ensure company standards and customer needs were met
- Prioritized and organized tasks to efficiently accomplish service goals.
- Stocked merchandise in an orderly and timely fashion, meeting the needs of customers
- Ensured appealing presentation of deli and produce departments to attract customers.
- Executed daily operations with precision to support seamless service.
- Worked with cross-functional teams to achieve goals.
To-Go Specialist
Olive Garden
08.2021 - 06.2022
- Took orders over the phone or in person, ensuring clear communication of guest needs.
- Prepared guests’ order in a timely and orderly fashion.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance guest satisfaction.
- Assisted customers with menu selections and special requests for takeout.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Monitored inventory levels to manage supplies for to-go operations.
- Trained new staff on to-go procedures and customer service standards.
- Processed transactions accurately, contributing to efficient point-of-sale operations.
- Greeted guests and provided assistance whenever needed.
- Handled customer feedback to enhance service quality and satisfaction.
General Merchandise Expert
Target Corporation
05.2019 - 07.2021
- Greeted customers and assisted in product selection to enhance shopping experience.
- Stocked merchandise efficiently to ensure product availability and customer satisfaction.
- Provided customer service and assisted in resolving customer issues.
- Assisted other departments such as Fulfillment and Guest Services to ensure a satisfactory shopping experience for customers.
- Provided customer service and resolved issues to maintain a positive shopping environment.
Education
High School Diploma -
Corona High School
Corona, CA05-2018
Skills
- Guest experience
- Team coordination
- Task delegation
- Customer service
- Menu knowledge
- Communication skills
Personal Insights - Skills
- Fluency in Spanish Language
- Reading, Writing, and Speaking
- Detail oriented observation skills
- Goal driven and insatiable work ethic
- Exceptional communication and language skills
- Eagerness to learn new skills
Timeline
Culinary Person Front of House Lead
Walt Disney Company
02.2024 - Current
Barista
Starbucks
10.2023 - 02.2024
Food and Beverage Expert
Target
05.2022 - 01.2023
To-Go Specialist
Olive Garden
08.2021 - 06.2022
General Merchandise Expert
Target Corporation
05.2019 - 07.2021
High School Diploma -
Corona High School