Cecilia Ignacio
San Bernardino
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to overall company success. Results-oriented professional with a passion for building relationships and fostering partnerships. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Supervisor
Cucas Mexican Food
Rialto
06.2019 - 02.2022
- Supervised daily operations of fast-paced Mexican food restaurant to ensure efficiency.
- Coordinated staff schedules, ensuring optimal coverage during peak hours.
- Trained new staff on food preparation techniques and customer service standards.
- Resolved customer complaints, enhancing overall dining experience and satisfaction.
- Managed inventory and ordered supplies, maintaining consistent kitchen operations.
Receptionist
Iglesia de Dios Pentecostal
Moreno Valley
12.2017 - 11.2018
- Coordinated event preparations for church activities, contributing to engaging community experiences.
- Maintained clean reception area and stocked necessary materials, creating welcoming environment for guests.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Provided accurate information on church services and community programs to visitors, enhancing their experience.
- Maintained organized filing system for member records and documents.
Receptionist Administrator
Jenco Productions Inc.
San Bernardino
01.2013 - 04.2016
- Established welcoming atmosphere for clients and visitors upon arrival.
- Answered phone calls, promptly routing to relevant parties to facilitate effective information exchange.
- Managed incoming calls, efficiently directing inquiries to appropriate staff members to enhance communication flow.
- Addressed diverse client needs in-person, via phone, or through email.
- Processed and distributed incoming mail and packages to correct departments, ensuring timely delivery of important communication.
- Maintained office supplies inventory, ensuring availability for daily operations.
Team Leader
El Pollo Loco
Colton
03.2008 - 03.2012
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Trained new employees on customer service standards and procedures.
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained a positive work environment that promoted collaboration between team members.
- Managed inventory levels to maintain stock availability and minimize waste.
- Implemented food safety practices to comply with health regulations.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Education
High School Diploma -
San Gorgonio HS
Highland, CA06-2008
Psychology
San Bernardino Valley College
San Bernardino, CA07-2026
Skills
- Customer service and client relations
- Team leadership
- Inventory management
- Event coordination
- Effective communication
- Staff training and development
- Collaboration and teamwork
- Multitasking
- Clerical support and front desk operations
- Multi-line telephone proficiency
- Client interaction
- Valid driver's license
- Event preparation
- Business writing
- Clerical support
Languages
English
Professional
Spanish
Professional
Timeline
Supervisor
Cucas Mexican Food
06.2019 - 02.2022
Receptionist
Iglesia de Dios Pentecostal
12.2017 - 11.2018
Receptionist Administrator
Jenco Productions Inc.
01.2013 - 04.2016
Team Leader
El Pollo Loco
03.2008 - 03.2012
High School Diploma -
San Gorgonio HS
Psychology
San Bernardino Valley College