Cecilia Hugo
San Diego
Summary
Over 10 years of experience in customer service and support, specializing in account maintenance, problem solving, and troubleshooting. Proven ability to support sales staff and implement proactive systems to prevent issues. Recognized as an 'All Star' by management for consistently exceeding company expectations and standards. Strong team player with a commitment to delivering exceptional service and results.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Dental Hygiene Administrative Assistant
Concorde Career Colleges
San Diego
09.2025 - Current
- Schedule and update patient appointments.
- Greet and check in patients, verify appointment information.
- Handle incoming and outgoing telephone calls to assist patients and staff.
- Manage clinic email, including reviewing and processing patient X-rays.
- Process patient payments, balance financial transactions and prepare cash deposits.
- Coordinate supply orders to maintain necessary inventory levels for clinic operations.
- Sterilize instruments in compliance with infection control and safety standards.
- Executed regular maintenance on clinic equipment to ensure optimal functionality.
- Maintain clean, organized and welcoming patient and student areas.
- Provide administrative and technical support to students and faculty by assisting with clinical form printing and basic troubleshooting computer issues.
Fulfillment Associate
Amazon
San Diego
10.2022 - 08.2024
- Prepared customer orders for shipment by picking and packing items accurately.
- Filled orders according to defined standards using standard picking system.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Accepted, processed and quickly filled orders.
- Followed proper packaging requirements depending on order size and type.
- Packed products securely, adhering to packaging standards and minimizing damage during transit.
- Loaded items onto pallets or into containers for shipment.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
Dental Assistant/Receptionist
Nita H Largoza, DMD, MAGD
San Diego
01.2014 - 06.2021
- Assisted the dentist during procedures, took dental X-rays and educated patients to ensure a comfortable, positive treatment experience.
- Checked patient's in and out, verified appointment information and maintained accurate patient records.
- Facilitated communication by answering phone calls, providing information, and scheduling appointments.
- Scheduled and confirmed appointments.
- Managed appointment schedules and coordinated patient follow-ups efficiently.
- Prepared treatment rooms and sterilized instruments according to protocols.
- Greeted patients and provided exceptional customer service at the front desk.
- Maintained a neat, clean and organized environment throughout the office.
- Maintained cleanliness and organization of the reception area at all times.
Customer Service Representative
Nordstrom
San Diego
07.2007 - 03.2013
- Resolved customer complaints efficiently and professionally.
- Assisted customers with inquiries regarding products and services.
- Handled incoming calls to assist customers with inquiries.
- Processed returns and exchanges according to company policies.
- Motivated associates in building customer relationships by rewards, buy online and pick up in store and providing exceptional customer service.
- Maintained knowledge of current promotions and sales events.
- Audited cash handling procedure that accounted for daily sales figures and profit for the company.
Education
Polhemskolan
Sweden06-1994
La Consolacion Academy
Philippines03-1990
Skills
- Patient scheduling
- Appointment scheduling
- Infection control
- Patient management
- Office organization
- Inventory management
- Order processing
- Administrative support
- Microsoft outlook
- Multitasking and prioritization
- Problem solving
Certification
- California Dental X-ray Certificate
- Infection Control Certificate
- Basic Life Support (BLS) Provider Certification
Timeline
Dental Hygiene Administrative Assistant
Concorde Career Colleges
09.2025 - Current
Fulfillment Associate
Amazon
10.2022 - 08.2024
Dental Assistant/Receptionist
Nita H Largoza, DMD, MAGD
01.2014 - 06.2021
Customer Service Representative
Nordstrom
07.2007 - 03.2013
Polhemskolan
La Consolacion Academy