Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecilia Hoag

Stockton

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Ashley HomeStores
07.2024 - Current
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.

Jewelry Sales Associate

Milestonz Jewelers
08.2023 - 06.2024
  • Greeted customers and provided excellent customer service.
  • Demonstrated product knowledge to answer customer questions and inquiries.
  • Maintained an organized and clean store environment, including dusting displays regularly.
  • Created window displays that showcased new products.
  • Assisted in the design of custom jewelry pieces for customers.
  • Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
  • Processed payments using point-of-sale systems, credit card machines, and cash registers.
  • Received inventory shipments and stocked shelves with merchandise.

Customer Service Represenative

Pilot Flying J Travel Center
04.2021 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Associate of Arts - Buisness Administration

Heald College - Central Administrative Office
Walnut Creek, CA
09-2009

High School Diploma -

Lodi High School
Lodi, CA
05-2001

Skills

  • Customer Service
  • Order Processing
  • Display Setup
  • Problem-Solving
  • Sales Goals Attainment
  • Point of sale systems
  • FLUENT IN German
  • Retail Sales
  • Customer Assistance
  • Product Knowledge
  • Cash Handling
  • Sales goal achievement
  • Teamwork
  • Relationship Building
  • Cash Register Operation
  • Phone Etiquette
  • Flexible Schedule
  • Policy and Procedure Adherence
  • Retail merchandising expertise
  • Merchandise Display
  • POS system operations
  • Professional Appearance

Timeline

Retail Sales Associate

Ashley HomeStores
07.2024 - Current

Jewelry Sales Associate

Milestonz Jewelers
08.2023 - 06.2024

Customer Service Represenative

Pilot Flying J Travel Center
04.2021 - 12.2023

Associate of Arts - Buisness Administration

Heald College - Central Administrative Office

High School Diploma -

Lodi High School

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Cecilia Hoag