Cecilia Hevia
Burnaby,Canada
Summary
Detail-oriented professional with over 5 years of experience in administration, education, office management operations and customer service within fast-paced, multicultural environments. Friendly and reliable with strong organizational skills and upbeat attitude. Well-versed in customer service practices and possesses excellent communication abilities. Dedicated Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administration and Front Desk (Volunteer)
Burnaby Neighborhood House
01.2024 - Current
- Managed front desk operations, answering calls and welcoming visitors ensuring welcoming environment and efficient communication between visitors and staff
- Manage administrative operation by resolving customer queries, updating documentation, and supporting company programs as needed, improving workplace productivity
- Demonstrate ability to work in a busy, multitasking and multicultural environment by effectively managing a variety of tasks simultaneously, responding to diverse client needs, and ensuring smooth daily operations in a culturally sensitive manner
- Managed incoming phone calls and routed them appropriately, maintaining professional communication at all times.
Biology Teacher
Colegio Germania Del Verbo Divino
01.2017 - 01.2022
- Developed and delivered engaging biology lessons to high school students, incorporating multimedia presentations, hands-on experiments, and group discussions, leading to a 25% improvement in student test scores over the course of the academic year
- Collaborated with colleagues to enhance the curriculum by co-developing interdisciplinary projects and aligning biology lessons with other subjects like chemistry and environmental science, improving students' overall academic engagement and interdisciplinary understanding
- Demonstrated strong communication skills by engaging students and parents through regular progress updates and feedback, which improved academic performance and strengthened relationships, while effectively managing a full teaching schedule, and organizing extracurricular activities to create a well-rounded and supportive educational environment
Leader and Co-Owner
Aqualab Ltd.
01.2014 - 01.2018
- Oversaw general administration, HR and financial management and inventory and database management by implementing streamlined processes, resulting in enhanced operational efficiency and cost control
- Managed a team of ten employees by conducting regular training, clear performance targets, and continuous feedback led to a 20% increase in employee productivity and a significant decrease in staff turnover
- Maintained positive client relationships by fostering clear and regular communication, resolving client issues quickly, and proactively seeking feedback, leading to a 98% client retention rate over four years
- Demonstrated strong leadership and communication skills by guiding the company through periods of high demand, leading successful negotiations with suppliers, and maintaining transparent communication with the team, helping the company achieve a 15% annual revenue growth
Education
Master of Business Administration -
University Canada West
Vancouver, BC09-2024
Aquaculture Teacher Technical Degree -
Universidad Austral de Chile
Puerto Montt, Región de los Lagos01.2014
Aquaculture Engineer Bachelor Degree -
Universidad Andres Bello
Santiago, Region Metropolitana01.2000
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Cash Handling
- Verbal Communication
- Teamwork and Collaboration
- Problem-solving skills
- Schedule Management
Certification
- Financial Accounting, University Canada West
- Digital Marketing Associate, University Canada West
Languages
Fluent in Spanish (native)
Native or Bilingual
English
Full Professional
German
Limited Working
Hobbies and Interests
- Enjoy walking
- Riding a bike
- Hiking
- Collaborating with community initiatives
Volunteer Experience
- Colegio Germania Del Verbo Divino, Puerto Varas, Chile, 01/01/17, 12/31/19, Participating in social assistance for students and the community
- CDSCPV Basketball Sports Club, Puerto Varas, Chile, 01/01/15, 12/31/22, Coordinating games and refreshments, organizing tournaments, finding accommodation for out-of-town players
Timeline
Office Administration and Front Desk (Volunteer)
Burnaby Neighborhood House
01.2024 - Current
Biology Teacher
Colegio Germania Del Verbo Divino
01.2017 - 01.2022
Leader and Co-Owner
Aqualab Ltd.
01.2014 - 01.2018
Aquaculture Teacher Technical Degree -
Universidad Austral de Chile
Aquaculture Engineer Bachelor Degree -
Universidad Andres Bello
- Financial Accounting, University Canada West
- Digital Marketing Associate, University Canada West
Master of Business Administration -
University Canada West
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