Cecilia Guerra
Turlock
Summary
Compassionate CNA student skilled in customer service and technical support, dedicated to enhancing resident well-being and operational efficiency. Experienced in assisting residents and managing inquiries, with a focus on communication and tailored support. Proven Sales Associate with a strong record in driving customer satisfaction and sales, recognized for maintaining department standards and effectively addressing customer concerns. Compassionate CNA student skilled in patient care, health monitoring, and effective communication. Committed to enhancing resident well-being and collaborating with healthcare teams to deliver exceptional support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA Student
Covenant Living of Turlock
Turlock
12.2025 - 02.2026
- Supported residents with daily living activities and personal care to enhance quality of life.
- Ensured clean and safe environment for residents and staff, contributing to overall health and safety.
- Monitored vital signs and reported changes to nursing staff.
- Facilitated effective communication with residents to promote comfort and well-being.
- Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
- Used proper body mechanics when lifting, transferring or positioning immobile patients.
- Attended workshops to enhance CNA skills and knowledge.
Order Picker
Amazon MCE1
Turlock
09.2016 - 09.2025
- Analyzed complex problems to identify effective solutions, contributing to improved operational outcomes.
- Collaborated with cross-functional teams to streamline processes, resulting in enhanced workflow efficiency.
- Facilitated workshops to gather insights and drive team engagement in problem-solving initiatives.
- Documented processes and procedures to ensure consistency and support effective problem resolution.
Sales Associate
Cricket Wireless
Modesto
06.2022 - 02.2023
- Assisted customers in finding specific products, addressing questions, and providing tailored product recommendations.
- Assisted customers with product selection and account setup.
- Educated customers about promotions and service plans available.
- Resolved customer inquiries and complaints to enhance overall customer satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory levels and restocked merchandise to ensure product availability.
- Provided technical support for mobile devices and services.
Education
High School Diploma -
Roselawn High School
Turlock 05-2010
Some College (No Degree) - Medical Assistant
Gurnick Academy of Medical Arts
Salida, CASome College (No Degree) - Certified Nurse Assisntant
First Lady Permanente
Turlock, CASkills
- Patient care
- Health monitoring
- Basic medical knowledge
- Customer service
- Customer relationship management
- Product knowledge
Languages
Spanish
Professional
English
Professional
Certification
- Certified Nurse Assistsant
- CPR
Timeline
CNA Student
Covenant Living of Turlock
12.2025 - 02.2026
Sales Associate
Cricket Wireless
06.2022 - 02.2023
Order Picker
Amazon MCE1
09.2016 - 09.2025
High School Diploma -
Roselawn High School
Some College (No Degree) - Medical Assistant
Gurnick Academy of Medical Arts
Some College (No Degree) - Certified Nurse Assisntant
First Lady Permanente