Cecilia Garcia
CANOGAPARK
Summary
Certified Pharmacy Technician with over 14 years of experience in specialty pharmacy, infusion pharmacy, retail pharmacy, and patient support services. Experienced in providing exceptional patient care while collaborating with pharmacists, physicians, nurses, insurance providers, and specialty medication manufacturers. Strong knowledge of specialty medications including hemophilia, IVIG, neurology, immunology, transplant, and oncology therapies. Skilled in prescription processing, prior authorizations, inventory management, patient communication, insurance verification, and pharmacy operations. Recognized for outstanding customer service, attention to detail, and the ability to thrive in fast-paced healthcare environments.
Overview
1
1
Certification
1
1
year of post-secondary education
19
19
years of professional experience
Work History
Pharmacy Technician PSR
Option care health
Sun Valley
08.2025 - Current
- Coordinate patient care for specialty and infusion pharmacy patients while ensuring exceptional customer service.
- Handled incoming calls from patients, providers, nurses, and insurance companies regarding medications, deliveries, authorizations, and treatment schedules to ensure clear communication and timely information.
- Verified insurance eligibility and benefits, assisting with prior authorizations and financial assistance programs to facilitate patient access to necessary medications.
- Process new patient referrals and coordinate prescription intake.
- Schedule medication deliveries and coordinate with nursing staff and pharmacy teams to ensure timely treatment.
- Maintain accurate patient records and documentation in compliance with HIPAA, URAC, and ACHC standards.
- Collaborate with pharmacists, physicians, case managers, and insurance representatives to resolve medication and patient care issues.
- Assist patients by explaining the pharmacy process and ensuring a seamless treatment experience.
- Supported pharmacy workflow by maintaining accuracy and efficiency in operations, contributing to enhanced patient satisfaction.
Lead Certified Pharmacy Technician
CVS Pharmacy Health
Granada Hills
01.2024 - 08.2025
- Supervised daily pharmacy operations, ensuring adherence to safety and regulatory standards.
- Trained and mentored pharmacy technicians.
- Managed workflow to optimize efficiency and maintain compliance with company standards.
- Assisted pharmacist with prescription processing and quality assurance.
- Resolved customer concerns, enhancing patient satisfaction and fostering positive relationships.
- Resolved customer concerns and improved patient satisfaction.
Pharmacy Technician
BioMatrix Specialty Pharmacy
Granada Hills
09.2021 - 08.2024
- Supported patients receiving specialty medications for hemophilia, IVIG, neurology, oncology, transplant, and immunology.
- Ensured compliance with URAC and ACHC standards, enhancing operational integrity.
- Verified patient information, allergies, height, weight, and medication histories.
- Maintained compliance with URAC and ACHC standards.
- Coordinated medication shipments and managed shipping documentation to ensure timely delivery.
- Managed patient education materials and medication welcome kits.
- Supported inventory management processes to ensure accurate stock counts and timely replenishment. and pharmacy reports.
- Provided exceptional patient service in collaboration with multidisciplinary healthcare teams, improving patient care experience.
Pharmacy Technician
True care, family Pharmacy
Granada Hills
09.2018 - 09.2021
- Filled prescriptions with precision and attention to detail.
- Managed pharmacy inventory to ensure optimal stock levels.
- Assisted pharmacists in dispensing medications to enhance patient care.
- Ensured pharmacy had necessary supplies by organizing and tracking inventory.
Pharmacy Technician
Royal Hills Pharmacy
West Hills
09.2016 - 09.2018
- Processed prescriptions and insurance claims to ensure timely medication access for patients.
- Calculated dosages and prepared medications.
- Resolved insurance issues and medication interactions to support patient safety and adherence.
- Managed insurance issues and medication interactions to enhance patient care.
- Verified prescriptions with physicians.
- Assisted patients with medication questions, enhancing their understanding and proper use of medications.
- Maintained medication records and pharmacy databases.
- Prepared medications according to pharmacy guidelines.
Pharmacy Technician
Cvs Pharmacy
Woodland Hills
02.2008 - 07.2011
- Processed prescriptions and assisted customers with medication inquiries, ensuring accurate dispensing.
- Maintained clean and organized pharmacy operations to enhance customer experience and safety.
- Ensured availability of pharmacy supplies for operations.
- Operated cash register with excellent accuracy.
Medical Assistant
Sierra Mountain Medical
Van Nuys
07.2007 - 05.2011
- Performed EKGs, injections, venipuncture, laboratory testing, and other clinical procedures.
- Assisted physicians with examinations and patient care.
- Recorded patient histories and vital signs.
- Scheduled appointments and maintained medical records.
Education
Certified Pharmacy Technician - Pharmacy Technician
Valley College of Medical Careers
Canoga Park, CA 03.2006 - 04.2007
Skills
- Certified Pharmacy Technician
- Patient Services Representative (PSR)
- Prescription Processing
- Insurance Verification
- Prior Authorizations
- Specialty Pharmacy
- Specialty Medications
- Hemophilia & IVIG
- CareTend
- Pharmacy Operations
- Medical & Pharmaceutical Terminology
- HIPAA Compliance
- Supply Chain Coordination
- Microsoft Office
- Bilingual (English/Spanish)
- Customer Service Excellence
- Team Collaboration
- CPR Certified
Languages
Spanish
Full Professional
Certification
- Certified Pharmacy Technician (CPhT)
- CPR Certified
- ExCPT Pharmacy Technician
Timeline
Pharmacy Technician PSR
Option care health
08.2025 - Current
Lead Certified Pharmacy Technician
CVS Pharmacy Health
01.2024 - 08.2025
Pharmacy Technician
BioMatrix Specialty Pharmacy
09.2021 - 08.2024
Pharmacy Technician
True care, family Pharmacy
09.2018 - 09.2021
Pharmacy Technician
Royal Hills Pharmacy
09.2016 - 09.2018
Pharmacy Technician
Cvs Pharmacy
02.2008 - 07.2011
Medical Assistant
Sierra Mountain Medical
07.2007 - 05.2011
Certified Pharmacy Technician - Pharmacy Technician
Valley College of Medical Careers
03.2006 - 04.2007