Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecilia Flores

Los Banos

Summary

Dedicated customer service professional with expertise in cash handling, bilingual communication, and data entry. Committed to enhancing customer experiences through effective team collaboration and exceptional support.

Overview

1
1
year of professional experience

Work History

Cashier

Hobby Lobby
Los Banos
10.2024 - 02.2025
  • Processed customer transactions accurately and swiftly at Hobby Lobby checkout.
  • Delivered exceptional customer service to elevate shopping experience.
  • Assisted customers with product inquiries and navigation throughout store.
  • Guided customers in locating specific products and provided expert advice on merchandise.
  • Handled returns and exchanges in compliance with store policies.
  • Collaborated with team to execute tasks supporting daily operations and enhance customer experience.
  • Stocked shelves with merchandise.

Customer Service Representative

The Harford
Hartford
10.2023 - 12.2023
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Answered incoming calls, ensuring professionalism and knowledgeable service for optimal customer experience.
  • Managed incoming calls, delivering accurate information to enhance customer satisfaction.
  • Responded to inquiries on benefits and leave eligibility, clarifying policies to support customer understanding.
  • Collaborated with team members remotely using digital communication tools.

Education

Associate of Arts - Administrative Office Proffesional

Merced College
Merced, CA
04-2026

Associate of Arts - Administrative Medical Office Proffesional

Merced College
Merced, CA
04-2026

Skills

  • Cash handling
  • Customer service
  • Data entry
  • Microsoft Office
  • typing
  • Office administration
  • Bilingual in Spanish

Timeline

Cashier

Hobby Lobby
10.2024 - 02.2025

Customer Service Representative

The Harford
10.2023 - 12.2023

Associate of Arts - Administrative Office Proffesional

Merced College

Associate of Arts - Administrative Medical Office Proffesional

Merced College
Cecilia Flores