Summary
Overview
Work History
Education
Skills
Timeline
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Cecilia Cruz

National City

Summary

Dynamic and results-driven sales associate with exceptional customer service skills honed at 7-Eleven. Proven ability to build rapport and loyalty, while maintaining cash handling accuracy. Recognized for fostering teamwork and enhancing store operations, ensuring a positive shopping experience and contributing to repeat business. Reliable and adaptable in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Sales Associate

7 11
06.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Shift Leader

McDonald's
01.2018 - 12.2021
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.

Shift Leader

Taco Bell
01.2020 - 12.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

Pharmacy Tech

Brentwood College
Chula Vista
06-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Excellent people skills
  • Exceptional customer service
  • Flexible schedule
  • Money handling
  • Cash register operation
  • Cash handling accuracy
  • Stocking and receiving
  • Store opening and closing
  • Professional demeanor
  • Retail store operations
  • Adapt to diverse groups

Timeline

Sales Associate

7 11
06.2023 - 12.2023

Shift Leader

Taco Bell
01.2020 - 12.2020

Shift Leader

McDonald's
01.2018 - 12.2021

Pharmacy Tech

Brentwood College

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Cecilia Cruz