Cecilia-Ann James
Chilliwack,bc
Summary
Dynamic retail professional with a proven track record at All Nations, excelling in customer service and team training. Skilled in promotional strategies and inventory management, I enhance operational efficiency and foster a positive work environment. Recognized for reliability and effective communication, I drive team success through mentoring and development.
Overview
12
12
years of professional experience
Work History
Key Holder Supervisor
River Drift
01.2022 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
Store Manager
All Nations
01.2016 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
Maintenance Supervisor
Skway
04.2013 - 09.2015
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised [ 6 ] employees and scheduled shifts.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
Education
High School Diploma -
Chilliwack Secondary School
Chilliwack, BC06-2004
Skills
- Promotional strategies
- Training and mentoring
- Team training and development
- Customer service
- Multitasking Abilities
- Organizational skills
- Reliability
Timeline
Key Holder Supervisor
River Drift
01.2022 - Current
Store Manager
All Nations
01.2016 - 10.2021
Maintenance Supervisor
Skway
04.2013 - 09.2015
High School Diploma -
Chilliwack Secondary School
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