CECILIA ADEBAYO
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
Rehoboth Christian Ministry
2023.06 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
Community Support Worker.
Independent Counseling Entrepreneur July2022/Curr
2022.07 - 2023.10
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Community Support Worker.
Independent Counseling Entrepreneur July2022
2022.05 - 2022.07
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Customer Care Representative
Made Easy Microfinance Bank.
2012.02 - 2021.08
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
NorQuest College
Edmonton, AB09.2022
POST GRADUATE DIPLOMA EDUCATION -
Lagos State University
Lagos,Nigeria.09.2006
Skills
. Customer Contact Database
. Teamwork and Collaboration
. Computer Skills
. Problem-Solving
· Corporate Policies & Guidelines
· Special Projects
· Customer Focused
· High-Traffic Call Volume
· Professional Demeanor
Languages
English
Full Professional
Timeline
Customer Support Specialist
Rehoboth Christian Ministry
2023.06 - Current
Community Support Worker.
Independent Counseling Entrepreneur July2022/Curr
2022.07 - 2023.10
Community Support Worker.
Independent Counseling Entrepreneur July2022
2022.05 - 2022.07
Customer Care Representative
Made Easy Microfinance Bank.
2012.02 - 2021.08
High School Diploma -
NorQuest College
POST GRADUATE DIPLOMA EDUCATION -
Lagos State University
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