CECILIA ADEBAYO
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
Rehoboth Christian Ministry
06.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
Community Support Worker.
Independent Counseling Entrepreneur July2022/Curr
07.2022 - 10.2023
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Community Support Worker.
Independent Counseling Entrepreneur July2022
05.2022 - 07.2022
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Customer Care Representative
Made Easy Microfinance Bank.
02.2012 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
NorQuest College
Edmonton, AB09.2022
POST GRADUATE DIPLOMA EDUCATION -
Lagos State University
Lagos,Nigeria.09.2006
Skills
Customer Contact Database
Teamwork and Collaboration
Computer Skills
Problem-Solving
Corporate Policies & Guidelines
Special Projects
Customer Focused
High-Traffic Call Volume
Professional Demeanor
Languages
English
Full Professional
Timeline
Customer Support Specialist
Rehoboth Christian Ministry
06.2023 - Current
Community Support Worker.
Independent Counseling Entrepreneur July2022/Curr
07.2022 - 10.2023
Community Support Worker.
Independent Counseling Entrepreneur July2022
05.2022 - 07.2022
Customer Care Representative
Made Easy Microfinance Bank.
02.2012 - 08.2021
High School Diploma -
NorQuest College
POST GRADUATE DIPLOMA EDUCATION -
Lagos State University
Similar Profiles
Sahara Kezia FiedacanSahara Kezia Fiedacan
RMCHCS Intern at Rehoboth Mckinley Christian Health Care ServicesRMCHCS Intern at Rehoboth Mckinley Christian Health Care Services
Anna JacobAnna Jacob
Clinical Informatics Specialist at Rehoboth Mckinley Christian HospitalClinical Informatics Specialist at Rehoboth Mckinley Christian Hospital
Marcellena GreyMarcellena Grey
Certified Medical Administrative Assistant at Rehoboth McKinley Christian Heath Care ServicesCertified Medical Administrative Assistant at Rehoboth McKinley Christian Heath Care Services