Summary
Overview
Work History
Education
Skills
References
Timeline
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CECILIA ACKAH

Brampton,ON

Summary

Reliable and adaptable professional with a background in event planning, inventory management, and customer service. Skilled in optimizing workflows, resolving client issues efficiently, and maintaining strong customer relationships. Known for clear communication, problem-solving, and thriving in fast-paced, high-demand environments.

Overview

6
6
years of professional experience

Work History

Inventory Coordinator

Pet Valu
Brampton, Ontario
01.2023 - Current
  • Coordinated with supervisors to resolve discrepancies between physical inventory counts and system records, ensuring accurate stock levels and customer satisfaction.
  • Managed and processed customer orders promptly, providing timely updates and ensuring smooth fulfillment to enhance the overall customer experience.
  • Assisted customers in-store by locating products and answering inquiries with a friendly and helpful attitude.
  • Collaborated with team members in order-picking processes to maintain an efficient workflow that supported both internal goals and customer needs.
  • Maintained clear and effective communication with team members and supervisors regarding order status and product availability.
  • Led the operation of powered industrial equipment, including walker machines, with precision and care.
  • Adhered strictly to safety regulations when handling machinery and working near hazardous materials, contributing to a secure and customer-friendly environment.

Orderly

SODEXO Services
Brampton, Ontario
01.2020 - 01.2025
  • Managed the upkeep of patients' rooms.
  • Collaborated with team members to deliver project requirements, develop solutions to day-to-day issues, and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded workflow needs.
  • Managed delegated tasks with high efficiency to support client satisfaction.

User Protection Service Associate (Remote)

SENDWAVE INT. REMITTANCE
Boston, Massachusetts
01.2021 - 01.2022
  • Provided front-line customer support using platforms such as TalkDesk, LiveChat, ZenDesk, CLS, and Quip to assist users and resolve inquiries efficiently and professionally.
  • Conducted detailed reviews of flagged transactions and reports to identify potential suspicious activity, ensuring customer accounts remained secure.
  • Analyzed large volumes of data to detect fraud patterns and anomalies, protecting users from financial risk while maintaining trust in the service.
  • Liaised directly with customers to provide clear updates and reassurance during investigations, balancing compliance needs with a strong focus on customer satisfaction.
  • Collaborated with internal teams to meet service delivery goals and maintain a consistent, high-quality customer experience.

Customer Service Associate

IVY Technology
Toronto, ON
01.2019 - 01.2020
  • Supported customers by ensuring accurate and timely product delivery through optimized supply chain and planning procedures.
  • Organized schedules and maintained detailed records to support client inquiries and ensure service accuracy.
  • Collaborated closely with team members to meet distribution performance goals and uphold inventory standards, contributing to reliable customer fulfillment.
  • Analyzed real-time customer data to proactively identify and resolve errors, minimizing service delays and improving user satisfaction.
  • Assessed product usage trends to recommend inventory levels that aligned with customer demand and ensured consistent availability.

Education

Associate of Applied Science - Incoming Practical Nursing Student

Humber Institute of Technology and Advanced Learning
Toronto, ON

High School Diploma -

Humber Institute of Technology and Advanced Learning
Toronto, ON

Skills

  • Customer Support & Conflict Resolution
  • Active Listening & Clear Communication
  • Genesys Cloud, Zendesk, LiveChat & TalkDesk
  • CRM & Data Management
  • Multitasking & Time Management
  • Team Collaboration & Problem Solving
  • Microsoft Office & Google Workspace
  • Empathy, Patience & Professionalism

References

References available upon request.

Timeline

Inventory Coordinator

Pet Valu
01.2023 - Current

User Protection Service Associate (Remote)

SENDWAVE INT. REMITTANCE
01.2021 - 01.2022

Orderly

SODEXO Services
01.2020 - 01.2025

Customer Service Associate

IVY Technology
01.2019 - 01.2020

Associate of Applied Science - Incoming Practical Nursing Student

Humber Institute of Technology and Advanced Learning

High School Diploma -

Humber Institute of Technology and Advanced Learning

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CECILIA ACKAH