Cecilia Ackah
Brampton,Ontario
Summary
Dynamic professional with a proven track record at Petvalu, specializing in inventory management and team collaboration. Expertise in optimizing supply chain processes coupled with strong communication skills ensures timely order fulfillment. Proficient in digital tools such as TalkDesk and Microsoft Office, consistently thriving in fast-paced environments while upholding high safety and efficiency standards.
Overview
6
6
years of professional experience
Work History
Accessories Picker
Petvalu
Brampton, Ontario
01.2023 - Current
- Communicated with supervisors to resolve discrepancies between physical inventory counts and system records.
- Received and processed customer orders promptly, ensuring timely fulfillment.
- Collaborated with team members in order-picking processes to maintain an efficient workflow.
- Operated powered industrial equipment, including walker machines, with precision and care.
- Adhered strictly to safety regulations when handling machinery and working near hazardous materials.
- Maintained clear and effective communication with team members regarding order status updates.
ORDERLIES
SODEXO SERVICES
Brampton, Ontario
11.2020 - 01.2025
- Ensuring patients' rooms are kept tidy and disinfected.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Handled delegated tasks.
USER PROTECTION SERVICE
SENDWAVE INT. REMITTANCE (REMOTE)
BOSTON, MASSACHUSETTS
03.2021 - 02.2022
- Experience using TalkDesk, LiveChat, ZenDesk, or CLS, Quip documents, Word documents,Slack,Instagram,Facebook,Twitter.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Identified fraud patterns and anomalies through analysis of large quantities of data
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
SUPPLY CHAIN ANALYST/CUSTOMER SERVICE ASSOCIATE
IVY TECHNOLOGY
Toronto, ON
08.2019 - 04.2020
- Optimized supply chain processes by improving planning procedures, organizing schedules, and maintaining accurate records.
- Motivated team members to achieve distribution performance goals and meet inventory objectives.
- Analyzed customer data in real time to identify and resolve errors or anomalies before they became issues.
- Assessed product usage trends based on business history to establish appropriate minimum and maximum inventory levels.
Education
Associate of Applied Science - Practical Nursing
Humber Institute of Technology And Advanced Learning
Toronto, ON05-2025
High School Diploma -
Humber Institute of Technology And Advanced Learning
Toronto, ON01-2024
Skills
- Independent and self-motivated – take initiative, work efficiently with minimal supervision, and adapt to new challenges
- Collaborative and team-oriented – Work effectively with colleagues to achieve shared goals while maintaining clear and open communication
- Oral Communication – Engage professionally with customers, team members, and supervisors to ensure a smooth workflow and problem resolution
- Time management – prioritize and manage multiple tasks efficiently to meet deadlines in fast-paced environments
- Digital literacy – proficient in TalkDesk, LiveChat, Zendesk, CLS, Quip, Microsoft Office Suite, Slack, and Social Media platforms (Instagram, Facebook, X)
TECHNICAL SKILLS & APPLICATION
- TalkDesk,LiveChat,ZenDesk or CLS,Quip documents,Slack
- Facebook,Instagram,Twitter,Word documents,Excel,Microsoft Outlook,Zoom,Teams
References
References available upon request.
Timeline
Accessories Picker
Petvalu
01.2023 - Current
USER PROTECTION SERVICE
SENDWAVE INT. REMITTANCE (REMOTE)
03.2021 - 02.2022
ORDERLIES
SODEXO SERVICES
11.2020 - 01.2025
SUPPLY CHAIN ANALYST/CUSTOMER SERVICE ASSOCIATE
IVY TECHNOLOGY
08.2019 - 04.2020
Associate of Applied Science - Practical Nursing
Humber Institute of Technology And Advanced Learning
High School Diploma -
Humber Institute of Technology And Advanced Learning
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