Cecile Reid
Toronto,Canada
Summary
Diligent health care aide with strong background in providing compassionate care. Proven track record of supporting daily living activities and fostering positive relationships with residents .Demonstrated ability to effectively use communication and teamwork skills to enhance patient outcomes.
Overview
25
25
years of professional experience
Work History
Health Care Aide
Eatonville Care Centre
03.2023 - Current
- Provided compassionate care to patients, promoting comfort and dignity in daily activities.
- Assisted with personal hygiene tasks, ensuring adherence to individual care plans.
- Monitored patient vital signs and reported changes to nursing staff for timely intervention.
- Collaborated with multidisciplinary teams to optimize patient care strategies and outcomes.
- Orientated new staff as requested on duties and home policies
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
Covid !9 Door Screener
Eatonville Care Centre
08.2022 - 09.2023
- Screened visitors for health and safety compliance, ensuring a secure environment.
- Recorded visitor information accurately to maintain log integrity and facilitate contact tracing.
- Monitored entry points to prevent unauthorized access, reinforcing facility security protocols.
- Collaborated with healthcare staff to address any visitor concerns regarding safety procedures.
- Administered rapid test and assisted with data collection as needed from Clinic lead
Cash Manager
Shoppers Drug Mart
01.2003 - 06.2022
- Provided excellent customer service while securing sales through product knowledge
- Supervise and train employees on company policies and procedures
- Reconciled cash at the end of the day and performed closing duties
- Motivate team to work together in the most efficient manner, acknowledge and appreciated each team member's contributions
Customer service and quality assurance
First Media Group
01.2003 - 01.2014
- Provided assistance to debt collection department, and sending notices regarding payments to clients
- Used Meridian phone system to communicate with clients and monitored system for possible malfunctions
- Processed payments through an automatic system and updated clients’ accounts
- Communicated with banks regarding transactions with clients’ accounts
- Purchased and ordered merchandise and documented inventory
Customer Service Representative
National Money Mart
01.2001 - 01.2003
- Trained and evaluated new employees on work performance
- Maintained and organized filing system, as wells as balancing safe and paper work
- Created accounts for new customers
Education
Health Care Aide
City College
05-2022
Computer Business Application
Toronto School of Business
01.2001
Ontario Secondary School Diploma (O.S.S.D) - undefined
Yorkdale Adult School
01.1999
Skills
- Compassionate
- Reliable team player
- Patient care
- Patient relationship building
Languages
English
Timeline
Health Care Aide
Eatonville Care Centre
03.2023 - Current
Covid !9 Door Screener
Eatonville Care Centre
08.2022 - 09.2023
Cash Manager
Shoppers Drug Mart
01.2003 - 06.2022
Customer service and quality assurance
First Media Group
01.2003 - 01.2014
Customer Service Representative
National Money Mart
01.2001 - 01.2003
Ontario Secondary School Diploma (O.S.S.D) - undefined
Yorkdale Adult School
Health Care Aide
City College
Computer Business Application
Toronto School of Business