Cecile Knipfel
Kitchener,ON
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
TP Waterloo
11.2014 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Ainslie Wood Secondary School
Hamilton, ON01-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Documentation
- Data collection
- Building rapport
- Customer education
- Multi-line phone talent
- Research
- Problem resolution
- Microsoft outlook
- Brand representation
Languages
French
Native or Bilingual
Interests
- Knitting and Crocheting
- Watching Movies and TV Shows
- I enjoy helping others and giving back to the community
- Participating in various activities, including running a Progressive Euchre Monthly Tournament at my Legion, I play cards and darts weekly I also play two times monthly in a tournament,
Timeline
Customer Service Representative
TP Waterloo
11.2014 - 03.2025
High School Diploma -
Ainslie Wood Secondary School
Similar Profiles
Teddy HiadziTeddy Hiadzi
Program Manager, District and Regional (IModel) at Waterloo Minor Soccer Club/BVB IA WaterlooProgram Manager, District and Regional (IModel) at Waterloo Minor Soccer Club/BVB IA Waterloo
TIMOTHY PAUL OKWIITIMOTHY PAUL OKWII
AVIATION STUDENT AMBASSADOR at University of Waterloo & Waterloo Institute for Sustainable Aeronautics (WISA)AVIATION STUDENT AMBASSADOR at University of Waterloo & Waterloo Institute for Sustainable Aeronautics (WISA)
Katriel AtafoKatriel Atafo
Volunteer at Waterloo Public Library, A Department Of The City Of WaterlooVolunteer at Waterloo Public Library, A Department Of The City Of Waterloo
Abdullah Al-MusawiAbdullah Al-Musawi
Pharmacy Assistant at WalmartPharmacy Assistant at Walmart
Maureen Cowan-MageeMaureen Cowan-Magee
Graphic Designer/Illustrator at Self EmployedGraphic Designer/Illustrator at Self Employed