Cecil Bosco
Thorold,ON
Summary
Dedicated and empathetic professional seeking an entry-level opportunity to provide high- quality patient care through strong skills in communication, active listening, and conflict resolution. Committed to patient advocacy and supporting diverse communities by utilizing a solid understanding of social work principles. Passionate about fostering inclusive environments, delivering essential support services, and enhancing patient outcomes through dedication and advocacy.
Overview
8
8
years of professional experience
Work History
Store Manager
Spot420 Cannabis Store
12.2023 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Line Cook
Swiss Chalet Restaurant
12.2022 - 11.2023
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared and cooked meals according to recipes and customer specifications.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Customer Service Representative
Petro-Canada
01.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Social Worker Assistant
Prayatna Centre
12.2018 - 05.2019
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Supported social workers in case management tasks, streamlining processes and increasing efficiency.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Assisted social workers in developing comprehensive care plans for clients, improving their quality of life.
Service Trainee
Whirpool Corporation
06.2017 - 11.2018
- Reduced wait times by quickly identifying customer needs and providing accurate information or solutions.
- Repaired and replaced worn and damaged components.
- Collaborated with senior technicians to complete complex repair tasks successfully.
- Investigated customer complaints to identify cause of malfunctions.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Diploma - General Arts And Science
Niagara College
Niagara-on-the-Lake, ON10-2022
Diploma - Hospitality Management
Niagara College
Niagara-on-the-Lake, ON10-2021
Basic Training Diploma - Graphic Design
LCC
Kerala, India03-2019
High School Diploma -
Sree Narayana
Kerala, India03-2017
Skills
- Customer service
- Customer relations
- Patient-focused care
- Supporting personal needs
- Team leadership
- Time management
- Staff management
- Goals and performance
- Physical stamina and strength
- Food safety
Languages
English
Full Professional
Timeline
Store Manager
Spot420 Cannabis Store
12.2023 - Current
Line Cook
Swiss Chalet Restaurant
12.2022 - 11.2023
Customer Service Representative
Petro-Canada
01.2021 - 11.2022
Social Worker Assistant
Prayatna Centre
12.2018 - 05.2019
Service Trainee
Whirpool Corporation
06.2017 - 11.2018
Diploma - General Arts And Science
Niagara College
Diploma - Hospitality Management
Niagara College
Basic Training Diploma - Graphic Design
LCC
High School Diploma -
Sree Narayana
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