Cecil Bosco
Thorold,ON
Summary
Dynamic professional with a proven track record in enhancing operational efficiency and workplace safety. Skilled in electrical systems, team leadership, problem solving, and team building, with a focus on improving productivity and customer satisfaction. Experienced in machine setup and and implementing strategies to achieve business objectives with a practical focus.
Overview
8
8
years of professional experience
Work History
Store Manager
Spot 420 Cannabis Store
St. Catharines, Ontario
12.2023 - Current
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Line Cook
Swiss Chalet
St. Catharines, Ontario
12.2022 - 11.2023
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Received and stored food and supplies.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Customer Service Representative
Petro Canada
St. Catharines, Ontario
01.2021 - 11.2022
- Resolved customer complaints promptly and efficiently.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Service Trainee
Whirpool Corporation
Ernakulam, Kerala, India
06.2017 - 11.2018
- Investigated complaints received from customers about products or services offered by the organization.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Performed onsite repair of equipment at customer locations.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Examined machines and equipment to diagnose or make repairs.
- Diagnosed and repaired mechanical issues according to industry standards.
- Diagnosed and repaired a wide range of electronic equipment to manufacturer specifications.
Education
Diploma - General Arts and Science
Niagara College
Niagara-on-the-Lake, ON10-2022
Diploma - Hospitality Management
Niagara Colege
Niagara-on-the-Lake, ON10-2021
Basic Training Diploma - Graphic Design
LCC
Kerala, India03-2019
High School Diploma -
Sree Narayana
Kerala, India03-2017
Skills
- Machine setup
- Electrical systems
- Quality inspection
- Hand tools proficiency
- Team-oriented and dependable
- Time management
- Physical stamina
- Materials loading
- Team building and leadership
- Sales strategies
Availability
- Available for full-time employment
Timeline
Store Manager
Spot 420 Cannabis Store
12.2023 - Current
Line Cook
Swiss Chalet
12.2022 - 11.2023
Customer Service Representative
Petro Canada
01.2021 - 11.2022
Service Trainee
Whirpool Corporation
06.2017 - 11.2018
Diploma - General Arts and Science
Niagara College
Diploma - Hospitality Management
Niagara Colege
Basic Training Diploma - Graphic Design
LCC
High School Diploma -
Sree Narayana
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