Raquel Trujillo

• Processes, organizes, and maintains patient health records and documents in compliance with policies, procedures, and regulatory requirements, ensuring accuracy, completeness, and confidentiality.
• Coordinates and responds to patient information requests, monitors and processes incoming communications (e.g., faxes, calls), and ensures adherence to HIPAA and legal guidelines for PHI releases.
• Collaborates effectively as a Health Information Technology (HIT) team member, demonstrating proficiency in relevant systems and software while supporting interdepartmental needs and compliance standards.

• Answering emails collecting copays doing essays and treatment plans arranging production to hit goal huddles in the morning staff meeting staff time cards
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
• Skilled at working independently and collaboratively in a team environment.