Ceana Ramirez
San Jose
Summary
Professional sales specialist prepared for demands of sales support roles. Proven ability to streamline sales processes and enhance customer satisfaction. Known for effective teamwork and adaptability in dynamic environments. Skilled in CRM systems and customer relationship management.
Overview
7
7
years of professional experience
Work History
ASSISTANT MANAGER
Jersey Mike's Subs
08.2018 - 04.2023
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Reviewed daily tasks for self and coworkers and ensured they were done at the end of the day.
- Interviewed potential job candidates and communicated with manager on potential hires.
- Coached and mentored new hires
- Tracked store inventory and ordered more when needed.
SALES ASSOCIATE
Bass Pro Shops
07.2020 - 01.2021
- Encouraged customers to make purchases with relevant items and drove sales.
- Tagged merchandise for sale and updated signs.
- Promoted store credit cards and customer loyalty programs.
- Preformed cleaning tasks, keeping it clean and organized.
- Kept the store stocked and organized with product and met the store standards.
Building Attendant
Los Gatos Saratoga Recreation
10.2023 - 10.2024
- Ensured cleanliness and safety of building facilities through regular inspections and maintenance.
- Assisted in setup and breakdown of events, coordinating with staff for seamless operations.
- Responded promptly to maintenance requests, prioritizing urgent issues for resolution.
- Monitored inventory levels of cleaning supplies, facilitating timely orders to maintain stock.
Sales Support Representative
Hayward Lumber
01.2025 - 08.2025
- Coordinated communication between sales and support teams to enhance customer satisfaction.
- Managed order processing using CRM systems to ensure timely fulfillment.
- Resolved customer inquiries by providing accurate product information and service updates.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Educated customers on features of ordered merchandise to promote understanding.
Education
High School Diploma -
Leland High
San Jose, CA06.2018
Associate of Science - Interior Design
West Valley College
Saratoga, CA12.2025
Skills
- Attention to detail
- Problem-solving abilities
- Communication
- Organizational Skills
- Customer service
- Multi-tasking
- Goal-oriented mindset
Timeline
Sales Support Representative
Hayward Lumber
01.2025 - 08.2025
Building Attendant
Los Gatos Saratoga Recreation
10.2023 - 10.2024
SALES ASSOCIATE
Bass Pro Shops
07.2020 - 01.2021
ASSISTANT MANAGER
Jersey Mike's Subs
08.2018 - 04.2023
High School Diploma -
Leland High
Associate of Science - Interior Design
West Valley College