Ceaira Chapman
Dunnville,ON
Summary
Highly driven, with a charming demeanor and a positive outlook. Customer service expertise, with strong interpersonal skills. Applying for full-time position, open availability.
Overview
3
3
years of professional experience
Work History
Waitress
Passmores Diner
06.2023 - Current
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Trained staff members to use POS, and complete front of house tasks with efficiency
- Maintained order efficiency and accuracy
- Maintained thorough menu knowledge to sufficiently answer questions
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently
- Used communication and problem-solving skills to resolve customer complaints
- Memorized orders, and coordinated customer service.
- Supervised server staff and simultaneously served personal section of tables.
- Bussed and reset tables to keep dining room and work areas clean.
Team Member
Giant Tiger
06.2023 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Monitored and verified all merchandise was properly priced and labeled.
- Regularly completed closing shift tasks with efficient timing and precision while attending to customers
- Maintained productive, efficient approach to all tasks.
Crew Member
McDonalds
11.2020 - 03.2021
- Worked front counter, and drive-thru
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained front areas of restaurant
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Replenished condiments, and supplies while maintaining cleanliness of service areas.
Education
Dunnville Secondary School
Dunnville, ONSkills
- Hospitality and Accommodation
- Enthusiastic and Friendly
- Conflict and Complaint Resolution
- Beverage Preparation
- Error Identification
- Safety and Sanitation
- Recommend Menu Items
- Dining Room Cleaning and Upkeep
- Complex Problem-Solving
- Guest Inquiries
- Tableside Service
- Accurate Money Handling
Timeline
Waitress
Passmores Diner
06.2023 - Current
Team Member
Giant Tiger
06.2023 - 10.2023
Crew Member
McDonalds
11.2020 - 03.2021
Dunnville Secondary School
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