Dilvir Kaur
Biggar,SK
Summary
Proven leader with extensive experience at SUBWAY® Restaurants, adept in staff management and customer service. Excelled in conflict resolution and safety protocol implementation, enhancing team productivity and workplace security. Skilled in inventory control and schedule development, significantly contributing to operational efficiency. Demonstrates a goal-oriented approach and exceptional decision-making abilities, fostering positive work environments and achieving notable customer satisfaction levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
SUBWAY®Restaurants
04.2023 - Current
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
Assistant Manager
Speedwash Car Wash
01.2022 - 03.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Gateway Valet and Concierge
01.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Diploma - Arts(major in Accounting)
Langara College
Vancouver, BC12.2020
Skills
- Goal oriented
- Staff management
- Customer service
- Training and mentoring
- Decision-making
- Inventory control
- Schedule development
Languages
English
Full Professional
Hindi
Full Professional
Certification
Food safety
Timeline
Supervisor
SUBWAY®Restaurants
04.2023 - Current
Assistant Manager
Speedwash Car Wash
01.2022 - 03.2023
Customer Service Representative
Gateway Valet and Concierge
01.2019 - 01.2021
Diploma - Arts(major in Accounting)
Langara College