A dedicated Office Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Over 9 years of customer service experience and handling in-person queries from colleagues and clients. Flexible and hardworking with strong drive to succeed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Oakville Cardiologist
Oakville, ON
11.2023 - Current
Answering phone calls, create and maintained confidential patient files in EMR system to automate patient records management
Administer and maintain daily front office operations, including greeting clients, responding to phone calls and assisting patients during their appointment
Triage all new patient referrals, schedule them for cardiology testing, in clinic and in hospital
Cardiology Inventory ordering and control
Ordering office supplies, taking inventory, stocking and cleaning exam room
Assistant Manager
Subway
Oakville, ON
01.2017 - Current
Operating cash and taking payments in cash, debit and, operating POS machine
Greeting customers and answering their questions regarding products
Ordering supplies and inventory from Sysco, completing physical counts of delivered items before processing delivery in the POS system
Processing online ordering confirmations from clients and customers and updating new products into Menu Manager website
Maintaining Subway database, weekly employee scheduling and updating prices
Administrative Assistant
Dr Eric Leith, MD. FRCP(C)
Oakville, ON
09.2022 - 09.2023
Administer and maintain daily front office operations, including greeting clients, responding to phone calls and assisting patients during their appointment
Ordering office supplies, taking inventory, stocking and cleaning exam room
Triage all new patient referrals and scheduling follow-up appointments
Create and maintained confidential patient files in EMR system to automate patient records management
OHIP Billing, IFHP (Interim Federal Health Program) and UHIP (University Health Insurance Plan) Billing
Immunotherapy Inventory ordering and control
Answering phone calls, take messages and communicate with Dr regarding patient’s care
Scheduling for Immunotherapy injections, penicillin testing, other drug, and food allergy testing for Hospital Outpatient Department
Scheduling Weekly for Immunotherapy patients in Hospital Outpatient Department
Receptionist
Bronte Dermatology Clinic
07.2018 - 08.2018
Attended patients, checking their health cards for validation purposes, and informing doctor of their arrival; had new patients complete paperwork for their files, created new patient files using Accuro EMR software
Scheduled patients’ appointments and processed appointment cancellations
Prepared specimen bottles with labels and instructions for use by the laboratory assistants
Filed and documented new referrals after obtaining doctor’s approval and filed paperwork using Accuro EMR software
Administrative Assistant
Best Accountant
Mississauga, ON
07.2017 - 10.2017
Assisted small business owners to complete business start-up documentation (e.g
Articles of incorporation) so that they could establish their HST accounts
Input data for small businesses’ monthly transactions including account activities, receipts and invoices
Filed and maintained accurate client records for upcoming tax year
Answered phone calls and responded to inquiries about HST accounts
Education
Office Administration - Medical and Health Services and Telemedicine Facilitation
Sheridan College
04.2018
Skills
Office Administration
Reception
Customer Service
Data Entry
Bookkeeping
Social Media
Microsoft Office
QuickBooks
Typing
EMR Systems
Inventory Management
Scheduling
Billing
File Management
Multilingual
Certification
CPR, First Aid A Certification, 06/01/01, 06/01/25, Heart Safe
Crisis Intervention and Verbal De-Escalation, 01/01/25
Security Guard License, 11/01/24
Use of Force Level: Handcuffing and Batton, 01/01/25
Languages
English, Native
Hindi, Native
Punjabi, Native
Urdu, Native
Additionalinformation - Volunteerexperience
Exercise Program Volunteer, Acclaim Health, Oakville, ON, 08/01/17, Present
Friendly-Visit Volunteer, Acclaim Health, Oakville, ON, 03/01/17, Present
Timeline
Administrative Assistant
Oakville Cardiologist
11.2023 - Current
Administrative Assistant
Dr Eric Leith, MD. FRCP(C)
09.2022 - 09.2023
Receptionist
Bronte Dermatology Clinic
07.2018 - 08.2018
Administrative Assistant
Best Accountant
07.2017 - 10.2017
Assistant Manager
Subway
01.2017 - Current
Office Administration - Medical and Health Services and Telemedicine Facilitation
Sheridan College
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